Title: Bagger
Pay Grade: Non-Exempt
Major Department: Front End
Minor Department: Front End
Reports to: Front End Manager, Store Manager
Job Summary: The Bagger must ensure that all customers exiting the store receive outstanding customer service. S/he should assist customers in a fast, friendly, and accurate check out. S/he is required to bag their guests' groceries in a proper manner and occasionally assist customers with the handling of their purchased products, ensuring customers exit the store with all purchased items. As a team member of Pete's Fresh Market, it is important that Pete's Four Pillars of Value, Aesthetic, Quality, and Customer Service are always exemplified.
Essential Job Responsibilities Responsible for providing all guests with exceptional customer service.
Must ensure all service standards are frequently met and often exceed company expectations.
Must possess the knowledge and training of how to effectively bag customer's purchased items.
Responsible for the overall conditions of their lane and surrounding area.
Must be a team player who is able to assist with actual store operation activities such as stocking shelves, assisting with customers, and cleaning, depending upon business needs.
Assist with back-stock, and ensure the timely return of perishable items.
Possess the knowledge about the proper handling of delicate merchandise.
Being friendly and approachable while bagging groceries and helping people out to their car is necessary.
Education/Certifications High School Diploma or G.E.D. with 0-3 years of experience in grocery store or similar retail environment.
Must have a valid and up to date Food Handler's Certificate.
Must have above average cash handling and basic math/calculating skills.
Other Knowledge, Skills, and Abilities Must be capable of providing and modeling exceptional customer service.
Must have excellent communication skills in order to communicate effectively with customers, store leadership, and fellow team members.
Must be detail oriented, self-motivated, and able to work independently or in groups.
Work Environment/Physical Demands Must have the physical ability to stand for extended periods of time, bend, climb, balance, stoop to grasp objects, kneel, crouch, crawl, frequently push/pull up to 100 lbs., frequently lift and/or move loads up to 50 lbs., and occasionally lift 75 lbs.
Occasional high stress when dealing with systems/customers/staff.
Able to work a flexible schedule with various shifts, including weekends and holidays, as determined by the store/business needs and as required to ensure adequate store staffing.
Must have reliable source of transportation.
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
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