Overview
Account Manager Admin
Location:
Chesterbrook Office
JG Wentworth is seeking a dedicated and detail-oriented Account Manager Admin to join our team at the Chesterbrook office. The ideal candidate will have a Bachelor's degree and proficiency in Excel, along with excellent communication skills to interact with clients and creditors via email, text, and phone calls. This role involves compiling and tracking settlement offers, managing email inboxes, and maintaining accurate records in our CRM system.
Responsibilities
Client and Creditor Communication:
Engage with clients and creditors through various communication channels including email, text, and phone calls.
Settlement Offer Management:
Compile and track settlement offers in Excel, and submit these files to scrub partners for generating settlement letters.
Authorization to Communicate (ATCs):
Send ATCs via email/fax to creditors to enable communication and negotiation of credit cards and unsecured loans on behalf of our clients.
Email Management:
Oversee multiple email inboxes for the Negotiations team, ensuring timely and effective communication.
Task Management:
Create tasks, update information, and maintain accurate notes within our CRM system.
Relationship Maintenance:
Develop and maintain professional relationships with internal departments and external creditors.
Salesforce Administration:
Set up new creditors in Salesforce, mapping them to Creditor Admin and automation systems.
Team Collaboration:
Partner with development and IT teams to facilitate the onboarding of new scrub partners.
Qualifications
Education:
Bachelor's degree.
Technical Skills:
Proficiency in Excel; experience with Salesforce is a plus.
Communication Skills:
Strong verbal and written communication skills.
Organizational Skills:
Ability to manage multiple tasks and prioritize effectively.
Detail-Oriented:
Keen attention to detail and commitment to accuracy.
The skills mentioned above only describe the essential job functions and are not intended to be a complete list of all duties and responsibilities. All job functions must be performed in accordance with The J.G. Wentworth Company policies and procedures.
Benefits:
Full Medical/Vision/Dental Benefits
401K with Company Match
15 Days PTO
Paid Vacations & Holidays
An Unmatched Company Culture
On-Site Gym & Gym Membership Reimbursement
Employee Referral Bonuses
Public Transportation Discounts
Company Happy Hours
Business Casual Dress Code
Start building your career with J.G. Wentworth today!
J.G. Wentworth is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. J.G. Wentworth makes hiring decisions based solely on qualifications, merit, and business needs at the time.