CarHop, an industry-leader in the Buy-Here, Pay-Here marketplace, specializes in helping those who have not quite perfect credit to achieve transportation independence!Now in 12 states and growing, we've made a difference by Helping People Drive and changing the lives of thousands of people.Account Manager BenefitsGuaranteed hourly pay - $20.50/hrNO WEEKENDS!Full health benefits (Medical/Dental/Vision/Flex spend)401 (k) w/ an aggressive company matchPaid time off and great work/life balance: Monday - Friday hoursOpportunity for advancementA fun work environment filled with awesome peopleA rewarding job experience helping people drive & changing livesWe give you the tools you need to succeed with regular training and coachingAccount Manager ResponsibilitiesPlacing outbound calls & accepting inbound calls from CarHop Finance customersFace to face interaction with customers regarding the status of their auto loanUtilizing your communication and negotiation skills to resolve the delinquent accountAccount Manager QualificationsHigh school diploma or equivalent.Strong verbal and written communication skillsAbility to prioritize, meet deadlines and resolve complex problems with minimal guidanceProfessional, detail-oriented, well organized and efficientPrevious customer service experience, face-to-face or call center, is preferred, but not required.Specific experience in the area of de-escalation, retention, or issue resolution is helpful.Strong/Advanced negotiation, counseling and problem solving skills.Must successfully complete pre-employment criminal background inquiry, and results must be consistent with company standards.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, creed, age, sex, national origin, ancestry, marital status, familial status, pregnancy, disability (including those related to pregnancy or childbirth), military or veteran status, membership or non-membership in a labor organization, sexual orientation, gender identification, genetic information, status with regard to public assistance, or any other characteristic or activity protected under federal, state, or local law.