Account Manager
Date Posted: 12/21/2023
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Employee Type: Full Time
Location: Goodlettesville, TN
Pay Rate: $60000 - $65000 / year
Date Posted: 12/21/2023
Job ID: 120464
Job Description
Earn: $60000 - $65000 / year working fully remote!
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
401K program with Company match
Educational Assistance Program
Employee Assistance Program
Prescription drug discounts
Employee discounts
And more!
This is a hybrid role that requires in office work in the Goodlettsville, TN office several days per week.
About Driveline:Driveline Retail Merchandising is the largest non-broker agency in the United States with over 14,000 associates. We service CPG and Retailer's merchandising needs while being backed by best-in-class project management, space management, and analytic technology tools to ensure our Client's success. With our experience, expertise, and efficiency, Driveline routinely delivers Client's initiatives quickly, accurately, and on time.We have a unique mix of high ROI execution and technology opportunities to drive sales. These offerings, paired with the highest level of customer service and the best execution team in the industry, give our clients the best opportunity for success.
The Account Manager is a tactical role where attention to detail, dedication, and follow through to work are crucial to our success. The Account Manager will provide customer service and professional account management to various clients and retailers. The Account Manager will maintain outstanding client satisfaction for all clients service while meeting or exceeding project financial goals. The Account Manager must understand and define all client objectives and expectations and meet those expectations while improving service, pricing, and performance.
Essential Duties:
Play an active role in developing and maintaining client relationships and work effectively with Clients on quality and client satisfaction issues by demonstrating professionalism, responsiveness, and outstanding written and verbal communication
Act as the liaison between the Client, Sales, Operations, and other internal groups to communicate program information and project facilitation
Attend and actively participate in the video, conference calls, and in-person meetings to facilitate a shared understanding of priorities and foster teamwork between the Client, Sales, Operations, and other internal teams
Maintain a working knowledge of client programs, objectives, and expectations and establish metrics to effectively measure Driveline's performance against these objectives
Establish an advanced skill level in Driveline web-based reporting and Microsoft Excel
Guide program management by analyzing and interpreting data on a regular cadence with the goal of highlighting useful information, and providing recommendations regarding plan scope, execution, and methodology
Create detailed and accurate project instructions, project guide documents, and work order questions
Accurate set-up of all assigned projects in the Driveline system, meeting standard timeline requirements
Analyze program data to identify trends, gaps, and opportunities and communicate results to assigned clients
Ensure internal timelines are met and that changes are communicated to internal Client Services and Field Operations teams
Successfully manage numerous projects concurrently, at different stages in the project lifecycle, through proper organization and multi-tasking
Identify Client concerns, develop action plans for resolution, work in conjunction with Driveline Operations to ensure appropriate actions are taken, and communicate the results to the Client, as well as internal staff and management
Keep Driveline management informed of issues prior to them becoming serious problems internally or with the Client
Other duties as assigned
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Teamwork and team facilitation
Client satisfaction with your support of key plan rollouts
Ability to persuade effectively
Accept change with flexibility
Education and Experience Requirements:
Bachelor's Degree in Marketing, Management, or a related field
Retail merchandising or consumer products management background
Proven success in current/previous positions
Demonstrated ability to analyze data and present results effectively
Travel Requirements:
Approximately 10-15% travel is required for the Account Analyst.
Overnight stays may be required throughout the work week as dictated by business objectives and district boundaries.
Education and Experience Requirements:
Bachelor's Degree in Marketing, Management, or a related field
1 - 2 years of retail merchandising and customer service experience required
Background in logistics, supply chain management, or operations management is highly desired
Travel Requirements:
Approximately 10% travel is required for the Account Analyst.
Overnight stays may be required throughout the work week as dictated by business objectives and district boundaries
*Waiting period and eligiblity criteria apply for benefit programs.
