**Job Title: Account Support Assistant - Remote Work**
**Company: ConocoPhillips**
**Location: Washington, D.C., US**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
**About ConocoPhillips:**
ConocoPhillips is a global leader in the energy industry, committed to delivering energy safely and sustainably. We embrace innovation and challenge conventions, promoting a culture that encourages bold thinking and personal development. Join our team to help shape the future of energy!
### **Job Description:**
We are looking for a motivated and independent Account Support Assistant to join our remote team. This entry-level position is perfect for someone looking to begin their career in a dynamic environment while contributing to team success. As an Account Support Assistant, you will play a vital role in providing excellent support to our account management team and ensuring smooth operations.
### **Key Responsibilities:**
1. **Customer Support:**
- Respond to inquiries from customers via phone, email, and chat in a professional and timely manner.
- Assist with account setup, modifications, and cancellations, ensuring accuracy and compliance with company policies.
2. **Data Management:**
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Assist in data entry and ensure all account-related documents are up to date and easily accessible.
3. **Team Collaboration:**
- Work closely with account managers to coordinate and streamline workflow processes.
- Participate in team meetings, providing insights and updates on customer feedback and experience.
4. **Reporting:**
- Generate reports on customer interactions, feedback, and account metrics to support account managers in decision-making.
- Track and analyze trends to help identify opportunities for improvement in service delivery.
5. **Administrative Support:**
- Assist with daily administrative tasks, including scheduling meetings and managing calendars.
- Support special projects or initiatives as assigned by the account management team.
6. **Training and Development:**
- Engage in continuous learning opportunities for professional development.
- Stay updated on industry trends and ConocoPhillips products and services to provide informed support to customers.
### **Requirements:**
- **Education:** High school diploma or equivalent; some college coursework preferred.
- **Experience:** No prior experience required; internships or educational projects relevant to account support are a plus.
- **Technical Skills:** Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is an advantage.
- **Personality Traits:**
- Independent thinker who can manage tasks effectively with minimal supervision.
- Highly motivated and eager to learn and grow within the organization.
- **Soft Skills:**
- Excellent verbal and written communication skills to interact effectively with customers and team members.
- Strong teamwork abilities and a collaborative attitude to work seamlessly within a remote setting.
### **Benefits:**
- Paid sick leave
- Employee discounts on products and services
- Coverage for travel and spending expenses related to job duties
### **Working Environment:**
At ConocoPhillips, we embrace a culture that challenges norms and encourages bold thinking. Our remote work environment is designed to inspire creativity and innovation, where your ideas matter, and contributions are valued.
### **Application Deadline:**
Please submit your application by **October 6, 2024**.
### **Equal Opportunity Statement:**
ConocoPhillips is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Join us and be a part of shaping the future of energy!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
