**Job Title: Account Support Assistant - Work from Home**
**Company: Supervalu**
**Location: Washington, D.C., US**
**Job Type: Part-time**
**Seniority: Associate Level**
**Years of Experience: 2**
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**Job Description:**
Supervalu is seeking a dedicated and hardworking Account Support Assistant to join our team on a part-time basis. This remote position will play a crucial role in supporting our accounts department and ensuring the seamless operation of our services. The ideal candidate will exhibit a strong commitment to quality and will bring innovative ideas and creative solutions to the table, enhancing our ability to serve our clients effectively.
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**Key Responsibilities:**
- **Client Interaction:** Serve as a first point of contact for client inquiries, providing timely and professional responses via email, phone, and chat.
- **Data Management:** Assist in the maintenance and update of client accounts, ensuring all information is accurate and up-to-date in our CRM system.
- **Report Generation:** Compile and prepare reports on account status, client engagement, and sales support activities, delivering insights to assist the management team.
- **Account Support:** Collaborate with the account management team to support client onboarding processes, develop client-centric solutions, and resolve account-related issues efficiently.
- **Documentation:** Maintain comprehensive records of customer interactions, transactions, and feedback to support service improvements.
- **Process Improvement:** Identify and propose new strategies to enhance workflow efficiency within the accounts department, leveraging creativity to solve challenges.
- **Cross-Department Collaboration:** Work closely with other departments—such as sales, marketing, and logistics—to facilitate communication and coordinate project initiatives.
- **Administrative Duties:** Perform general administrative tasks such as scheduling meetings, assisting in the preparation of presentations, and managing confidential information.
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**Requirements:**
- **Education:** Associate's degree in Business Administration or a related field preferred; equivalent work experience may be considered.
- **Experience:** A minimum of 2 years of experience in an administrative or support role, ideally within an accounts or customer service setting.
- **Technical Skills:** Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with CRM software. Experience with data analysis tools is a plus.
- **Personality Traits:**
- **Dedicated:** A strong focus on delivering results and maintaining a high standard of work quality.
- **Hardworking:** Willingness to take initiative, tackle tasks diligently, and overcome obstacles.
- **Soft Skills:**
- **Innovation:** Ability to think outside the box and contribute novel ideas that can enhance service delivery.
- **Creativity:** A knack for developing engaging and effective solutions to complex issues faced by clients or the team.
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**Benefits:**
- Profit sharing
- Free accommodation for work-related travel
- Travel opportunities to various locations for business meetings and training.
- A supportive work environment that provides opportunities for unlimited personal and professional growth.
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**Working Environment:**
At Supervalu, we prioritize the development of our employees. Our work-from-home culture ensures flexibility while fostering an environment conducive to personal and professional growth. We encourage our team members to pursue their passions, expand their skill sets, and continuously innovate in their roles.
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**Deadline to Apply:**
October 6, 2024
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**Equal Opportunity Statement:**
Supervalu is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Join us at Supervalu and be part of a dynamic team committed to excellence and continuous improvement!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
