**Job Title:** Account Support Manager
**Company:** Booking.com
**Location:** Washington, D.C., US
**Job Type:** Part-Time
**Seniority:** Mid-to-Senior Level
**Experience Required:** 7+ years
**Job Overview:**
Booking.com is seeking an experienced and passionate Account Support Manager to join our dynamic team in Washington, D.C. This part-time role is ideal for a reliable individual who excels at building strong client relationships and delivering exceptional support. The successful candidate will play a key role in managing our accounts, ensuring customer satisfaction, and driving the success of our partnerships.
**Key Responsibilities:**
- **Client Management:** Act as the primary point of contact for a portfolio of key accounts, fostering strong relationships and understanding their needs to ensure satisfaction and retention.
- **Account Strategy Development:** Develop and implement account strategies tailored to each client's objectives, performance metrics, and industry trends to optimize overall account performance.
- **Issue Resolution:** Proactively identify potential issues, address client inquiries, and troubleshoot challenges in a timely manner while maintaining high client satisfaction levels.
- **Performance Reporting:** Analyze account performance data and prepare actionable insights and reports for clients. Use metrics to demonstrate progress, highlight opportunities, and recommend improvements.
- **Collaboration:** Work closely with cross-functional teams, including sales, marketing, and product development, to align client needs with Booking.com's services and offerings.
- **Training & Support:** Provide training and ongoing support to clients regarding Booking.com tools and resources, ensuring they have the necessary knowledge to use our platform effectively.
- **Client Outreach:** Conduct regular check-ins with clients to gather feedback, assess satisfaction levels, and identify areas for improvement in services provided.
- **Market Awareness:** Stay informed on industry trends, competitor activities, and market shifts that could impact our accounts or opportunities for growth.
- **Corporate Social Responsibility:** Participate in and promote Booking.com's corporate social responsibility initiatives that benefit the community, ensuring that our values align with our operations.
**Requirements:**
- Minimum of 7 years of experience in account management, client support, or related fields, preferably in the travel or technology sector.
- Strong understanding of analytics and account performance metrics.
- Excellent presentation skills with the ability to convey complex information in an understandable and engaging manner.
- Proven creativity in problem-solving and developing innovative approaches to meet client needs.
- A reliable team player with a strong work ethic and the ability to work independently.
- Strong interpersonal skills to build rapport with clients and colleagues.
- Passionate about customer service and committed to enhancing the client experience.
- Proficiency in CRM software and other relevant tools essential for account management.
- Bachelor's degree in business, marketing, or a related field preferred.
**Benefits:**
- Dental insurance
- Joining bonus
- Paid Time Off (PTO)
- Opportunities to participate in community-focused initiatives through corporate social responsibility programs.
**Working Environment:**
While at Booking.com, you will be immersed in an environment that values giving back to the community through various corporate social responsibility initiatives. You'll engage in meaningful projects that make a difference and contribute to positive social impact.
**Deadline to Apply:**
Please submit your application by October 6, 2024.
**Equal Opportunity Statement:**
Booking.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
