Job Description:
Ripple, a leading technology company in the financial services industry, is seeking a part-time Account Support Representative to join our team in Dallas, Texas. As an Associate Level role, the ideal candidate will have at least 4 years of experience in a similar role and possess the following personality traits: resilience and drive. Additionally, strong soft skills in analysis and creativity are essential for success in this position.
Responsibilities:- Provide exceptional customer service to clients, addressing their inquiries and resolving any issues in a timely and professional manner- Assist with account management tasks, including data entry, maintaining records, and updating information as needed- Collaborate with the sales team to identify opportunities for expansion within existing accounts- Analyze data and trends to provide insights and recommendations for improving customer satisfaction and account performance- Develop creative solutions to enhance the overall customer experience and drive business growth- Communicate effectively with internal teams to ensure a seamless experience for clients- Stay up-to-date on industry trends and best practices to continuously improve service delivery- Travel occasionally to meet with clients or attend company events
Requirements:- Bachelor's degree in business, finance, or a related field preferred- 4+ years of experience in account support or customer service role- Strong analytical skills with the ability to interpret data and make informed decisions- Excellent communication and interpersonal skills- Proficiency in Microsoft Office suite, CRM software, and other relevant tools- Ability to work independently and collaborate with a team in a fast-paced environment- Willingness to travel occasionally and attend events outside of regular working hours- Commitment to environmental responsibility and sustainable practices
Benefits:- Travel opportunities to meet with clients and attend company events- Relocation allowance for eligible employees- Company transportation for business-related travel
Equal Opportunity Statement:Ripple is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Deadline to apply: June 14, 2024
Join the Ripple team and help shape the future of financial services with innovative technology and exceptional customer service! Apply now to be considered for this exciting opportunity.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
