Administration Service Manager

Job Overview:
To better serve the global auto industry electric vehicle trend in the United States, CATL, through its U.S.-based subsidiary, CATK, is looking for a highly organized and experienced Administrative Services Manager to lead our internal service department. This role is essential in overseeing daily administrative functions, managing guest reception, coordinating expatriate relocation, and driving the development of travel and administrative policies. The ideal candidate will possess a strong background in administration, proven leadership capabilities, and extensive experience in managing complex, multi-faceted tasks, including a deep understanding of the challenges and nuances involved in expatriate management.
Essential Functions:
Leadership and Management:
· Lead and manage the internal service department, ensuring the efficient and effective delivery of all administrative support services.
· Supervise, mentor, and develop a team of administrative professionals, fostering a collaborative and results-driven work environment.
· Establish and implement departmental goals and strategies that align with the company's overall objectives.
Daily Administrative Operations:
· Oversee the management of office operations.
· Supervise the operation of front desk activities, ensuring that processes and standards are upheld without direct involvement in day-to-day tasks.
· Provide oversight for the scheduling and coordination of internal and external meetings according to company standards.
· Oversee the coordination of interviews, ensuring that the process is handled efficiently by the HR and administrative teams.
· Supervise the management of travel arrangements, ensuring adherence to company policies and that the administrative team executes these responsibilities effectively.
· Act as the primary liaison between the internal services department and other business units, including HR, finance, and operations, ensuring that administrative services are aligned with broader company objectives.
· Support cross-functional projects and initiatives, ensuring that all administrative aspects are managed effectively.
· Facilitate communication between departments to streamline processes and enhance operational efficiency.
Expatriate Relocation and International Travel Support:
· Oversee the expatriate relocation process, ensuring that housing, transportation, and logistical needs for employees relocating from China to the U.S. are met by the relevant teams and external vendors.
· Ensure that both expatriates relocating to the U.S. and U.S. employees traveling to China comply with visa, immigration, and local regulations.
· Work closely with HR, legal teams, and external immigration consultants to manage these processes efficiently.
· Supervise the development and implementation of cultural integration programs for expatriates and U.S. employees traveling to China, ensuring that they receive the necessary support.
· Provide oversight to ensure that both expatriates in the U.S. and U.S. employees in China receive continuous support throughout their assignments or business trips.
· Assist with the planning and execution of repatriation processes for expatriates and ensure compliance with local regulations for U.S. employees returning from China.
Policy Development and Implementation:
· Collaborate with senior leadership, HR, and other departments to develop, refine, and implement administrative and travel policies, ensuring they meet the needs of the organization and comply with legal requirements.
· Lead the rollout of new policies, providing training and support to ensure consistent application across the company.
· Regularly review and update policies to reflect changes in business strategy, regulatory environments, or industry best practices.
Flexibility and Travel:
· Maintain a flexible work schedule to accommodate the needs of the organization, including participation in meetings, events, and projects that may occur outside regular business hours.
· Be willing to travel domestically or internationally as required to support company operations and ensure the successful execution of administrative and expatriate-related tasks.
Minimum Qualifications:
· Minimum of 5-7 years of experience in an administrative management role, with at least 3 years in a leadership capacity.
· Extensive experience in managing daily administrative operations, including office management, guest reception, meeting coordination, and travel arrangements.
· Proven experience in expatriate management, including relocation, visa processes, and cultural integration.
· Strong leadership and team management skills, with a track record of successfully leading and developing administrative teams.
· Demonstrated ability to manage multiple priorities and lead cross-functional teams to achieve business goals.
· Excellent verbal and written communication skills, with the ability to interact professionally with senior executives, staff, expatriates, and external partners.
· Strong negotiation and conflict resolution skills, with a proactive approach to problem-solving.
· Exceptional organizational and project management skills, with a keen attention to detail and the ability to manage complex tasks efficiently.
· Ability to prioritize tasks and adapt to changing circumstances in a fast-paced environment.
· Experience working in a multicultural environment, with a deep understanding of the unique challenges and needs of expatriates.
· Willingness to adapt to changing work schedules, including the flexibility to work outside regular hours and travel as necessary.
- Ability to interact professionally with individuals of varied backgrounds and skill level.
- Proficiency in both English and Chinese is required.
Physical Requirements:
- Ability to move around work sites, which may include walking, standing, and climbing ladders or stairs.
- Flexibility to bend, kneel, or crouch, particularly when inspecting installations or troubleshooting.
- Capability to lift and carry moderate weights, typically up to 25-50 pounds.
- Occasional lifting of heavier items may be required.
- Ability to work in various environments, including offices, construction sites, and manufacturing facilities.
- Willingness and ability to travel to various job sites, which may require driving or other forms of transportation.
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package including medical, dental, and vision coverage.
- 401(k) retirement savings plan with company match.
- Paid time off and holidays.
- Professional development opportunities.