Administrative Support Coordinator I

Job Title

Administrative Support Coordinator I

Classification

Administrative Support Coordinator I

AutoReqId

544454

Department

Student Business Services

Division

Associate Vice President of Financial Services

Salary Range

Classification Range $3,864 - $6,072 per month
(Hiring range depending on qualifications, not anticipated to exceed $3,864 - $4,000 per month)

Appointment Type

Ongoing

Time Base

Full Time

Work Schedule

Monday – Friday, 8:00 AM – 5:00 PM

About CSUF

Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California's revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.

Job Summary

It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position:
Student Business Services (SBS), part of the Division of Administration & Finance, plays a crucial role in managing financial transactions for the university. We serve as the primary cashiers, collecting, allocating, and safeguarding funds between students, banks, other departments, and external sources. Our account specialists provide personalized consultations to help students find payment solutions, while our customer service centers assist with inquiries related to student financial accounts and other financial matters. We are seeking an Administrative Support Coordinator I to support the daily operations of our department. The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.
Under general supervision, the Administrative Support Coordinator serves as the primary liaison for the Student Business Services Department, ensuring effective communication and operational support across campus. This role includes managing the front desk, handling phone, email, chat, and in-person inquiries, and interpreting and applying university policies to maintain consistency. Responsibilities encompass coordinating conference room schedules, organizing meetings, and developing training programs. The coordinator maintains accurate records, oversees mail distribution, updates campus directories and web content, and supports communication efforts such as orientation fairs and e-newsletters. Additionally, the Coordinator manages office supplies, implements security measures, facilitates office repairs, collaborates on safety initiatives, handles IT service requests, and provides administrative support for student success services, all while maintaining professionalism in correspondence and at the front desk. Other duties as assigned.

Essential Qualifications

High School diploma or the equivalent and four years of progressively responsible experience in general office, clerical or secretarial work or the equivalent. Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures. Thorough knowledge of English grammar, punctuation, and spelling. Thorough knowledge of office systems with the ability to use a range of technology, systems and software packages. Ability to independently handle multiple work unit priorities and projects. Ability to apply a variety of policies and procedures where specific guidelines may not exist. Working knowledge of budget policies and procedures. Ability to perform standard business math including calculating ratios and percentages, tracking financial data, and making simple projections. Ability to draft and compose correspondence and standard reports. Ability to handle effectively a broad range of interpersonal contacts including those at a higher level and those sensitive in nature.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications

Bachelor's degree from an accredited four-year institution and a minimum of three years of administrative experience in higher education. Intermediate proficiency in MS Office programs, including Word, Excel, and Outlook, as well as desktop publishing software, is essential. Ability to manage multiple tasks, set priorities, and meet deadlines in a fast-paced environment. Strong oral and written communication skills, a customer service orientation, and technical skills for organizing and querying data ability.

License/Certifications

A Valid California Driver's License.

Special Working Conditions

Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Additional Information

California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.
This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.
Multiple positions may be hired from this recruitment based on the strength of the applicant pool.
If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.
Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.
California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas).

Hiring Preference

On-Campus CSUEU Employees