As Advisor Customer Care Front Office for Sweden, you will contact our Swedish customers and help them with inquiries related to their orders. In this role, you will support establishing our new markets and be at the forefront of driving premium customer experience. Please submit your application documents in English. This position is unlimited and located in Munich.being the prime contact point for our Swedish customers?by phone, email, and our business WhatsApp accountprocessing requests about payments, orders, cancellations and returnsanswering questions about our websites, products and the ordering processhandling feedback from our customers, continuously improving our offering and shopping experiencerelevant experience in the field of customer care passion for customer satisfaction and drive to provide premium customer experiencesexcellent social and problem-solving skills friendly, positive and motivated personality fluency in Swedish?and EnglishAside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get:an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your careera unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&A sessions flexible working mode: roughly 60% remote, 40% in-office working policyup to 4 weeks temporary work-from-anywhere per year 30 days of paid vacation per yeara beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasionsregular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and morehealth and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and morediscounted green mobility options with public transport or JobRadcompany daycare "Westwing Wichtel" next to our HQ office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munichsubsidized company pension scheme "Social Impact Day" p.a. to use for doing good for environment and/or societyWestwing is Europe's #1 in Beautiful Living eCommerce, now present in 12 European countries and has generated EUR 481m GMV (Gross Merchandise Volume) in 2023. As Europe's premium one-stop destination for Design Lovers we offer a unique brand experience with a carefully curated assortment of our Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Club-Sales, Stores, the B2B Service (Westwing Business) and our Design Service. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.
Our team consists of more than 1700 professionals working together on our shared purpose to "Excite people to create homes that unlock the full beauty of life". We work together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We're made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the "wow, you work at Westwing?" crowd.
Diversity is deeply rooted in our culture. Our mission doesn't stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone's uniqueness, cultural differences and equal opportunity.Customer Care