Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
As a member of ServiceNow’s Enterprise Solution Consulting team, you will be a key technical contributor supporting advanced Service Management solutions. You will guide revenue generation across multiple product lines with the support of Sales, Product Management, the partner ecosystem, and the executive team.
This is a hands-on technical role requiring the ability to go broad and deep on functional capability when necessary and think strategically when positioning more comprehensive solutions throughout the sales cycle.
What you get to do in this role
The Advisory Solution Consultant is a technical leader who can align customer digital transformational objectives with ServiceNow’s solutions portfolio.
Acquire a deep understanding of the customer's business objectives and overarching vision and then assemble and present the solution framework that meets or exceeds customer expectations.
Evaluate customer requirements with an emphasis on workflow and information architecture.
Build trusted relationships with the customer across technical, mid-management, and C-Level
Inspire customers to both see and pursue a broader digital horizon
Conduct IT Service Management solution demonstrations and collaborate with solution specialists and domain experts
Build trusted and enduring relationships with customers and partners in the business
Answer product feature and technical questions from customers, channel partners, and ServiceNow colleagues
Collaborate with solution specialists, domain experts, integration partners, and global solution integrators.
Develop best practices with other Solution Consultants to enhance the quality and efficiency of the team’s capabilities.
Stay current on competitive analysis and market differentiation
Support marketing events, including executive briefings, conferences, user groups, and trade shows
Qualifications
To be successful in this role, you have:
7+ years of pre-sales solution consulting or sales engineering experience in IT Service Management, Employee Service Management, and Customer Service Management
Familiarity with the ServiceNow platform or technical expertise with cloud software or workflow solutions
Instinctively Collaborative and relationship orientated
A passion for new technology with an inventor’s mindset.
Ability to facilitate whiteboarding sessions with various technical and business stakeholders.
Highly collaborative. Enjoys working in a diverse team, including product management, product marketing, partners, and professional services
Supportive of new ideas and an appreciation for diverse perspectives.
A self-starter that initiates momentum and sustains progress
Territory management skills, including pipeline building and working with Sales counterparts to guide successful outcomes.
Hungry but humble mindset
Travel as necessary
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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