Full job description Position Description ***This is a grant-funded position with an anticipated end date of December 31, 2026***
Harris County Public Health has earned the 2023 Best Place for Working Parents Business Designation. About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
Position Overview:
Under the supervision of the IT Manager, the EHR Support Analyst I position is part of the Operations & Technology Services Department. The EHR Support Analyst I functions as a crucial intermediary between Harris County Public Health and the organization's Electronic Medical Record (EMR) system. Their role encompasses making and testing clinic-specific configuration changes, supporting work-flows, assisting end-users, and providing technical support for testing new functionality.
Duties & Responsibilities: Responds to end-user issues that are reported via the ticketing system. Documents problems and solutions within the ticketing system and escalates issues appropriately using proper method of escalation within the organization or to the appropriate vendor.
Identifies application problems utilizing basic or industry-accepted trouble shooting methods. Documents problems and solutions within the ticketing system and escalates issues appropriately using proper method of escalation within the organization or to the appropriate vendor.
Manages application implementation and/or upgrades including leading or assisting with applications and or device testing. Also, assists in developing basic reports for end users using work beach reporting
Acts as a liaison between the client and vendor to resolve software issues. Also, assists with staff training about EMR utilization during orientation, system implementation, and upgrades.
Harris County is an Equal Opportunity Employer
If you need special services or accommodations, please call or email
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate. Requirements Education: Bachelors degree in computer science, IT or other related field. Experience: At least three (3) years of experience working within a Health Care Environment. At least five (5) years of experience in a technical support role Knowledge, Skills and Abilities: Excellent verbal and written communication skills. Knowledge and training on electronic medical record system Knowledge of clinical workflows as they pertaining end users' utilization of the EMR and other technical applications and devices Ability to identify application problems utilizing basic or industry-accepted troubleshooting methods Core Competencies: Organizational Leadership Understands the organizational mission Understands ethics and public good; is concerned with public trust Demonstrates respect for the opinions and beliefs of others Collaboration Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission Demonstrates a sense of responsibility for the success of the group Collaborates with others to improve quality and address needs Innovation Ability to adapt to change Interpersonal Abilities/Personal Characteristics Treats others with courtesy, sensitivity, and respect Behaves in an honest, fair, and ethical manner Assesses and recognizes own strengths and weaknesses Uses sound judgment Self-motivated Organizes and maintains work environment to allow for maximum productivity Communication Communicates clearly and effectively, both orally and in writing NOTE : Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. Preferences Licenses/Certifications: CompTIA, Microsoft or Electronic Health Record EHR. General Information Position Type and Typical Hours of Work: This is a Full Time | Grant-Funded position
Monday - Friday; 8 am - 5 pm
Hours may vary based on the business needs of the department or tasks requirements.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and etc.
Physical Demands: Some duties would require the ability to lift up to 20 pounds and bending & standing for periods at a time. Travel within Harris County as needed will be required to support the end users.
Work Location: Harris County Public Health: Office of Operations and Technology Services - 1111 Fannin St. Houston, Texas. 77002.
Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department. BENEFITS Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.
The following list of benefits is offered only to employees in regular (full-time) positions:
Medical Coverage Dental Coverage Vision Coverage Wellness Plan Life Insurance Long-term disability Employee Assistance Program Ten (10) days of vacation each year for the first five (5) years of service Accrual rates increase based on years of service Eleven (11) County-observed holidays and one (1) floating holiday Professional development opportunities Dependent Care Reimbursement Plan Healthcare Reimbursement Account 457 Deferred Compensation Plan The following benefits are also available to regular (full-time) employment and may be available to part-time employees:
Retirement Pension (TCDRS) Flexible schedule (varies by department) Transportation Assistance (Metro RideSponsor Program)
In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed. For plan details, visit the Harris County benefits website:
