Animal Ambassadors - Lead Animal Care Specialist

Animal Ambassadors - Lead Animal Care SpecialistChicago Zoological Society | Brookfield Zoo, 3300 Golf Rd, Brookfield, Illinois, United States of America Req #60
Monday, September 30, 2024
Join the PRIDE and Brookfield Zoo Chicago's mission to ignite emotional connections with wildlife that spark conservation action while leading vital programs to protect endangered species. Our beautiful 235-acre campus offers a living classroom that is home to over 3,500 animals representing 500 species. Brookfield Zoo Chicago is embarking on a groundbreaking, ambitious Next Century Plan to achieve our vision. It is the beginning of an exciting transformative journey!
BASIC FUNCTION:
This position contributes to the success of Brookfield Zoo Chicago by providing experienced care for animals and performing related work of maintaining buildings, grounds, and interpretives in assigned area, under the direction of area managers or supervisors. Perform a wide variety of departmental supervisory activities, including supervising and instructing Animal Care Specialists ("ACS") in assigned area and to support innovations in Conservation Leadership and Animal Welfare. Relieve other Lead ACSs as directed. Perform all routine duties independently and new duties with minimal direction.
PRIMARY JOB DUTIES AND RESPONSIBILITIES:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions of the position. Perform in a proactive leadership role and communicate regularly with area supervisors/managers regarding animal management, facility maintenance, and staff supervision and development.Assist in departmental hiring, scheduling, and work assignments, and the development of departmental goals and plans. Establish work priorities for the department.Routinely monitor and review the work performance of ACS staff in assigned area and ensure completion of tasks in a timely and effective fashion.Prepare and conduct performance appraisals as assigned.Responsible for current animal and equipment inventory. Verify employee work schedules. Provide written reports as assigned.Handle personnel situations in a timely, objective, and consistent manner and in accordance with BZC policies and the union contract.Order, prepare, and distribute food to animal areas as required.Ensure compliance with all BZC policies and procedures.Observe assigned animals closely and objectively. Apply knowledge and prior experiences to affect or implement change where appropriate. Maintain and utilize animal records.Observe condition of assigned area(s), animal enclosures, and equipment. Monitor and clean public space(s), plants, and interpretives as required. Report maintenance needs as appropriate and perform minor maintenance tasks.Clean animal enclosures, pools, and service areas as required.Maintain detailed and current knowledge of natural history, husbandry, and captive management of species and individuals in assigned areas.Maintain proficiency in area routines and specialized procedures.Monitor guests to ensure animal and human safety and protection of BZC property.Communicate with and assist guests. Take initiative to facilitate guests' appreciation of animals and enjoyment of their visit.Serve in a leadership role in directing the management and operations within assigned area and ensure short-term goals are developed and achieved. Solicit input on improving operations and animal management procedures.Demonstrate knowledge of and implement BZC-wide and area emergency procedures as directed.Train and direct work of interns, seasonal employees, and full-time ACS staff as assigned.Other related duties as assigned.POSITION REQUIREMENTS:
Bachelor's degree in relevant biological field or equivalent combination of training and experience required. High school diploma or educational equivalent (e.g., GED).Minimum four years of experience as an animal care specialist or equivalent required. Track record of exemplary performance as a supervisory keeper or equivalent, relevant experience.Strong supervisory skills. Demonstrated ability to promote good morale and productivity in the workplace.Detailed and current knowledge of natural history and principles of animal behavior and husbandry required. Ability to work with live animals safely.Good communication and interpersonal skills. Ability to interact in a courteous and professional manner. Ability to maintain good working relationships both internally and externally.Knowledgeable in the management of captive populations including related AZA conservation programs.Proven ability to train and direct the work of others.Demonstrated capacity to guide the professional development of others.Ability to effectively mediate routine personnel issues and conflicts between staff.Capable of dealing with emergencies calmly and efficiently.Ability to adjust quickly to changes.Good decision-making skills and ability to make sound, independent judgments.Good problem-solving skills. Ability to identify problems and utilize appropriate information to develop solutions.Ability to work with minimal supervision.Good time management skills. Must demonstrate flexibility, creativity, and responsibility in use of time.Computer proficiency with Microsoft Suite (Outlook, Word), Microsoft 365, ZIMS or similar required.Cultural competency; experience and/or ability to work and interact effectively with a diverse, multicultural audience.Must be able to read, write, and speak the English language at a professional working proficiency.Valid driver's license required. Illinois residents must possess a valid Illinois license within 90 days of hire. Valid out-of-state license required for out-of-state residents.DESIRABLE/PREFERRED QUALIFICATIONS: Additional qualifications and experience is preferred based upon the specific animals and work area where the ACS will be working. Generally, previous work experience with assigned taxa is preferred.Multilingual ability, Spanish fluency a plus.ADDITIONAL INFORMATION:
This position description summarizes the primary duties and functions of this position but should not be considered a complete listing of every duty the incumbent may ever be called upon to perform.
Responsibility for BZC Property: Incumbent is responsible for the care and proper use of equipment and property.
Responsibility for Safety of Others: Incumbent is responsible for the safety of guests, animals, employees, interns, volunteers, etc., as instructed. Must be alert to hazards and potential hazards and act to remedy or report these as appropriate.
Contacts: Primary contacts include staff, professional associates, volunteers, docents, interns, and guests.
Other Expectations and Characteristics: Incumbent must possess a genuine interest in animals and their welfare. Must work cooperatively and communicate effectively and promptly with co-workers, managers, and guests following appropriate communication channels. Must understand or quickly acquire understanding of how the department interfaces with BZC-wide operations. Must be able to learn BZC conservation programs as they apply to assigned area(s). Must perform assigned routines and specialized procedures as directed and have a proven track record of consistently and accurately performing job duties. This is a full-time position with rotating shifts, including weekends, holidays, and evenings.
Brookfield Zoo Chicago is open 363 days each year. Work schedules vary with each position. This position may require the ability to work a non-traditional schedule on-site that may include holidays, weekends, mornings and/or evenings.

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