Position Overview The Customer Service Assistant Manager is responsible for giving the customer a great lasting impression of the store. The Assistant Manager assists the Customer Service Manager as a goodwill ambassador, requiring accuracy, honesty, patience, and stamina.
Job Description Provide outstanding Customer Service and customer relations at the front-end, paying attention to associate appearance and behavior, and maintaining acceptable service levels. Train and coach associates to guarantee consistent performance and delivery of quality service that exceeds customer expectations during all hours of operation. React to all customer concerns quickly and effectively while following SOPs to provide the best experience possible. Follow and enforce all RCS procedures. Perform customer intercepts to verify customer satisfaction. Control store shrink by monitoring cashier product handling, as well as cashier ringing/scanning techniques, file maintenance performance, and ensuring shrink control procedures. Write the schedule weekly for front-end associates. Complete merchandising associated with the front-end and ensure associates are properly informed and trained about all promotions. Ensure that merchandise returns are fulfilled throughout the day. Ensure a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies. Maintain a friendly, professional, and well-organized image in all areas of the front-end department, including but not limited to the parking lot, vestibule, checkouts, etc. Prepare and retain reports/logs needed for store audit and state inspection purposes. Maintain supplies for front-end, place orders when needed, and keep inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc. Perform special store level tasks/projects as assigned by the CSM and store manager. Travel Required: No Environment Store: Grocery Warehouse (50F to 90F) Skills Specialized Knowledge: Working knowledge of all aspects of front-end operations, as well as the ability to make decisions and provide effective leadership. Special Skills: Very strong customer service skills, communication, management/leadership skills, strong decision-making skills, conflict management, and the ability to manage multiple tasks. Physical Abilities: Constant amounts of standing, walking, lifting/carrying loads up to 35 lb, stooping, reaching, handling, talking, and hearing. Other: Working knowledge of all store systems including POS, receiving, LMS, pallet jack certification, etc. Years Of Experience 0-2: 1-2 years previous retail experience in the area of the front-end preferred. Qualifications High School Diploma - General Studies
Shift 1st Shift (United States of America)
Company C&S Resource Solutions LLC
About Our Company C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases, and institutions with over 100,000 different products. C&S also operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest, South, and Northeast. We are an engaged corporate citizen, supporting causes that positively impact our communities.
Working Safely is a Condition of Employment at C&S Wholesale Grocers, LLC. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, considering qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.
Salary Range $13-$17
Job Area: Front End
Job Family: Retail
Job Type: Casual
Job Code: JC1868
ReqID: R-259459
#J-18808-Ljbffr