Retail Leadership · Costa Mesa, California
Pay Range:
$24.50/ hour to $80,000/yearly
JOB OVERVIEW
Under the Store Manager supervision, the
Assistant Store Manager
performs the following duties:
TYPICAL DUTIES & RESPONSIBILITIES
Oversee, direct, and assist in store and restaurant operations
Follow up on cashier settlements, store promotions, and shift coverage
Communicate directly with the department managers on their department issues, concerns, and achievements
Interact with personnel on a human resources level with regards to their schedule needs, communications, and reviews
Walk sales floor to monitor/interact with customers and employees
Greet customers and maintain good customer relations with regards to transaction inquiries, compliments/complaints, and special request follow-up
Review daily sales and monitor the daily labor changes
Coordinate training schedule of new hires with department managers ensuring the best instruction
Read and respond to Manager's reports on matters of importance, relaying the content to applicable department/staff
Look for areas where improvements in service may be required (implements processes, procedures and/or changes to address these issues)
Take a daily visual inspection of perimeter as well as question staff about facility to ensure maintenance of physical appearance and proper function of parts
Responsible for ensuring safety & security of store and staff
Direct the efforts of staff to ensure productivity and quality of customer service
Report any malfunctioning equipment to appropriate person
Develop and implement merchandising plans, including creating attractive displays, merchandise new items, sales items and promotional in order to meet sales and profit objectives of the store and departments
Support the Store Manager with development and direction in the execution of strategies to improve product placement and appearance
Perform duties of staff when required/needed
Serve as a role model to others instilling a positive attitude in employees
Write reports for accidents or other incidents such as when employees or customers are hurt within the store premises and process according to company procedures
Responsible for dealing with emergencies, crises, and any problems that arise during the day in the store
Develop and train future leaders and is responsible for making sure employees are trained
QUALIFICATION GUIDELINES
Experience
Must have prior experience as an assistant store manager, department manager or have equivalent experience
Knowledge of:
Verbal proficiency of the English language, and be able to read and write at an advanced level
Computer literacy (Word, Excel, and Outlook), excellent customer service skills and proficiency in basic math.
Ability to:
Demonstrate leadership abilities, excellent customer service skills (written, verbal)
Model excellent customer service, and hold your staff accountable for doing the same
Be able and prepared to cover breaks for other staff members when needed
Place service calls, deal with vendors and contractors
Physical Requirements/Working Conditions:
Lift grocery, bulk, produce up to 100 times per day
Carry from carts or dolly to shelves, typically less than 3ft.
Push/pull carts and dolly, electric pallet jack
Stand and walk frequently & bend/twist often
Lift up to 50 lbs. often
Special Requirements:
Must be available to work various shifts as needed
Must be available to work at all store locations as needed
This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership.
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