JOB SUMMARY
The Assistant Manager is responsible for aiding the Store Manager with the overall store operation, including collection of donations, processing, sales, personnel management, financial performance, and loss control activities by performing the following duties personally or through subordinate supervisors. Must adhere to Goodwill Industries of Lane and South Coast Counties rules, policies, and safety procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversee the proper handling and processing of incoming and outgoing donations: on-site donations, merchandise, processing goods, salvage goods, and waste.
Maximize used goods processing through the proper application of company techniques including sorting, preparing and pricing items for sale. Meet or exceed production goals on a consistent basis.
Maximize sales performance through proper rotation, display, signage and kaizen efficiencies.
Execute proper pricing as seen in price and tag guidelines.
Order merchandise and ensure adequate processing quantities to replenish merchandise on hand.
Ensure that quality customer service is presented and provided by employees in a timely and courteous manner to all shoppers, donors, and other employees.
Effectively responds to customer complaints or inquiries.
Meets and exceeds Mystery Shopper goal average of 90%.
Ensure that open communication exists at all levels in the store.
Ensure the proper management of program participants assigned to the stores.
Operate business to pass retail audits with at least 90% or higher.
Maintain sales floor appearance and cleanliness including floor care, fitting rooms, cash register, and customer service areas.
Maintain proper area appearance, housekeeping, Kaizen and overall work environment. Maintain all machinery in proper working order.
Maintain a complete and open dialog with Vice President of Retail Operations regarding any development within the scope of the Assistant Store Manager.
Ensure that subordinate management personnel are given the tools necessary to meet expectations for which they are held accountable.
Perform routine inspections at assigned store ensuring compliance with all GILSCC policies and procedures.
Develop and maintain smooth, cooperative working relationships and communications with peers and subordinates while demonstrating an awareness of and consideration for the opinions and feelings of others.
Assist Store Manager with effectively managing the store budget including maintaining position control, achieving processing goals, generating revenue and controlling expenses.
Responsible to meet assigned daily and monthly production and sales goals.
Maintain safe working conditions and properly train employees to perform in a safe manner using established safety program.
Ensure the store and surrounding premises are kept clean and free of safety hazards, and that safety procedures are understood and followed by all store employees.
Ensure that loss prevention matters are reported, investigated and corrected in a timely manner.
Hire, train and direct the activities of store personnel to provide an efficient and effective workforce.
Plan and prepare work schedules and assign employees to perform specific duties.
Train and supervise employees engaged in sales work and donation processing.
Ensure that store reports and personnel status changes are communicated accurately and in a timely manner.
Evaluate the performance of all store personnel in a timely and fair manner.
Effectively manage the assigned store to ensure proper adherence by store staff to company policies and procedures.
Assist Store Manager with supervision of all store employees within the assigned store.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Other job duties may be assigned.
JOB EXPECTATIONS
Maintain well-groomed appearance and acceptable dress in compliance with GILSCC dress guidelines.
Demonstrate attention to and understanding of sound business practices.
Promote the development of GILSCC vision of growth and efficiency.
Employee must immediately inform Vice President of any arrests and/or convictions that occur while employed at Goodwill.
Ensure compliance with all company policies, CARF standards and safety and security regulations.
Must exhibit a high level of integrity and business ethics.
Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Must possess strong interpersonal skills through command of the English language in order to work with customers and employees.
Must be able to function independently in a work setting.
Have no record or disclosure of criminal conviction that indicates a tendency towards theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude or predatory behavior.
Must provide proof of identification and eligibility to work in the United States.
Must be able to pass an Oregon Department of Human Services criminal background check and pre-employment drug-screening test.
Must have reliable transportation.
Must meet qualitative and quantitative performance standards as established by the company.
Must be able to perform essential functions of the Assistant Store Manager Job Description with or without reasonable accommodation.
Requires a high level of adaptability and flexibility.
EXPERIENCE
Minimum of three years work experience in a managerial role in a retail environment. Preference for profit and loss, and sales or cost management accountability experience.
EDUCATION
High school diploma or G.E.D.
CERTIFICATES, LICENSES, REGISTRATIONS
Must have a current valid Oregon Drive License and insurable driving record. Must be able to obtain and maintain a current CPR/First Aid card.
PHYSICAL DEMANDS OF WORK REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear.
The employee is occasionally required to reach with hands and arms.
The employee must frequently lift and/or move up to 10-25 pounds and occasionally lift and/or move up to 40 pounds.
Specific vision abilities required by this job include close vision and color vision.
WORK ENVIRONMENT
Limited hazards due to lifting, pulling, and pushing merchandise by self or others. Work environments usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations. Field of work includes office, production area, and store showroom and surrounding grounds.
WORK HOURS
Must be available during store hours, including weekends, evenings, and some holidays.
CORE COMPETENCIES
Technical Skills
Strives to continuously build knowledge and skills.
Customer Service
Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills
Remains open to others' ideas and tries new things.
Oral Communication
Responds well to questions.
Teamwork
Gives and welcomes feedback; Supports everyone's efforts to succeed.
Ethics
Upholds organizational values.
Organizational Support
Follows policies and procedures.
Motivation
Measures self against standard of excellence.
Professionalism
Approaches others in a tactful manner.
Quality
Completes work in a timely manner; Strives to increase productivity.
Safety and Security
Observes safety and security procedures; Reports potentially unsafe conditions.
Adaptability
Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality
Is consistently at work and on time.
Dependability
Takes responsibility for own actions.
Initiative
Asks for and offers help when needed.
Innovation
Generates suggestions for improving work.
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