Job Description - Assistant Vice President- Delivery leader (INS024539)
Assistant Vice President- Delivery leader - INS024539
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Assistant Vice President - D elivery leader In this role, we are seeking a seasoned professional with a strong IT delivery background, now focused on customer delivery, program management, relationships & sales. This role demands a balance between technical acumen, particularly in automation technologies and client-facing expertise, ensuring the seamless delivery of IT services and nurturing robust client relationships.
Responsibilities: · End to end program management: Lead and oversee the entire lifecycle of digital delivery programs and governance. Serve as the primary point of contact for internal and external stakeholders throughout the implementation process.
· Client Engagement Excellence: Lead end-to-end management of client engagements, ensuring meticulous resource fulfilment in multi-vendor environment, scope, and budget definition, resource allocation, and escalation matrix. Focus on maintenance, program optimization, profitability enhancement, and client retention.
· Relationship and Solution Leadership: Utilize a deep understanding of IT delivery frameworks and automation technologies (RPA, ML, AI, Workflow tools, technology stakes, and broader platforms like Salesforce, ServiceNow, and Cloud environments) to propose and lead effective solution strategies tailored to client automation needs.
· Strategic Client Interaction: Act as the primary point of contact for clients, maintaining a pulse on their needs and expectations. Drive engagement strategies that reflect an acute awareness of business processes, organizational dynamics, and the competitive landscape.
· Team Leadership and Development: Spearhead initiatives to augment the delivery team's capabilities. This includes conducting training, integrating automation solutions, and cultivating a culture of continuous improvement. Focus on team building, mentoring, and fostering an environment conducive to growth and excellence.
· Cross-Functional Collaboration: Work closely with various platform teams, quality assurance, IT development, IT operations, business analysts, and senior management to propose solutions, resolve issues, and ensure a cohesive approach to client engagement.
Qualifications we seek in you! · Experience in client-facing roles managing projects/programs for Fortune 500 clients, and IT delivery, specifically in banking, capital markets, insurance, or related domains.
Preferred qualifications /Skills
· Certifications and Skills: PMP certification preferred. Proficient in Design Thinking, Open and Platform thinking. Strong knowledge of CMM/CMMi/Six Sigma processes.
· Soft Skills : Exceptional client management, consulting, and communication skills. Self-motivated, proactive, and adept at problem-solving and conflict resolution.
· Domain : Individual with a professional background in Consumer and Healthcare sectors is preferable
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X , Facebook , LinkedIn , and YouTube .
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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