Department: Residential Reports to: Director of Operation Position Type: Full-Time Compensation: $45,000 - $65,000 COMPANY SUMMARY Exciting opportunity to join a progressive and growing organization serving individuals with developmental disabilities of all ages. Support, Inc. has provided community-based solutions for 30 years and serves the entire front range of Colorado. Our mission is to serve our constituents and customers in innovative and cost-effective ways and to provide the very best in community-based residential and day services. We strive to serve people in a way that honors choice making, health and safety, being part of the community, individual relationships, and a positive picture of the future. For more information about our company, please visit us online at www.supportinc.com POSITION SUMMARY Manages an interdisciplinary team of professionals to achieve high-quality service delivery in a community healthcare environment including case coordination, nursing, and clinical staff. Provides leadership and management to continually improve performance, customer outcomes, and growth in services. Ensures that all functions of the department are operating efficiently and effectively and by regulations, company policy, and best practices. Participates as a member of the Management Team to establish and meet short and long-term strategic goals. This is an exempt, benefit-eligible, full-time position (4/10's: Monday through Thursday) with some flexibility. Salary may depend on a combination of related experience and industry knowledge. ESSENTIAL DUTIES AND RESPONSIBILITIES This role will include: Implementation and forward progress of customer care plansManagement of staff with varying backgrounds and responsibilities that represent the entire continuum of care for the customerManagement of independent contractors working in the field as an extension of the interdisciplinary teamMonitors trends in performance using quality assurance methods, such as data trending and key performance indicatorsFocus on customer relations to retain customers and grow the customer baseSeeks the opportunity to implement innovation in service deliverySupports and implements processes that seek to improve service delivery and maximize efficienciesAttends the Management Team meetings regularlyReviews analyses of activities, costs, operations, and forecast data to determine department of progress toward stated goals and objectives. Also monitors billing activities for assigned services.Develop and monitor the department's budgetArranges for recruitment, assignment, and training of appropriate personnelEstablishes standards for accountability and consistency of all departmental functions and staffSUPERVISORY RESPONSIBILITIES Manages a diverse group of staff who also may supervise contractors and other care providers.Carries out supervisory responsibilities by organization's policies and applicable laws.Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Must have high integrity, act as a role model for direct reports, and have strong management/leadership skills.May perform other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Contingent job offers will be subject to Reference, MVR, and Background checks. Bachelor's degree required and four to ten years related experience in a service delivery environment and/or training; or equivalent combination of education and experience.Master's degree (M.A.) or equivalent preferred An ideal candidate will have the skills to provide leadership and management to a team of professionals.Must be capable of building sustainable systems and processes to improve organizational performance.Willing to grow professionally and enable the growth of individuals around them. Principals only. Recruiters, please don't contact this job poster.do NOT contact us with unsolicited services or offers Principals only. Recruiters, please don't contact this job poster.do NOT contact us with unsolicited services or offers. Support, Inc. is an Equal Opportunity Employer. M/F/D/V
We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
Principals only. Recruiters, please don't contact this job poster with unsolicited services or offers.