We are searching for a focused Benefits Counselor to join our dynamic team at Employees Retirement System of Texas in Austin, TX.
Growing your career as a Full Time Benefits Counselor is a great opportunity to develop exceptional skills.
If you are strong in teamwork, persuasion and have the right experience for the job, then apply for the position of Benefits Counselor at Employees Retirement System of Texas today!
The position will start Monday, August 21st, 2023 and candidates selected must be available for onboarding. Who We Are: The Employees Retirement System of Texas administers the benefits for State of Texas employees, retirees, and some employees of higher education institutions. These benefits, funded by participating members and the state, are an investment in the state workforce. More than 541,500 people rely on these benefits daily!
The ERS Benefits Counseling team is the front line in supporting our members as they navigate day to day decisions related to their benefits. Interactions with members are handled through phone calls, in person communication and email. We strive to provide supportive education and guidance to our members and their families as they move through all stages of life and career.
Who You Are: We our looking for Benefits Counselors to work in Benefits Counseling providing exemplary insurance and retirement benefit education, problem solving, and guidance to our members over the phone, in person and by email.
To be successful as a Benefits Counselor, you will have a passion for serving people and be able to work both independently and collaboratively as a part of a supportive team.
Successful candidates will:
Have a strong sense of self awareness Be adaptable Be problem solvers Have a proven track record of good judgement and decision making at work Be hungry for feedback and have a professional approach to implementing it Be able to successfully complete ERS Benefit Counselor training program Be interested in personal and professional growth Starting Salary: $4,100 / month Potential pay incentives for meeting performance targets within the first two years as Benefits Counselor. What you will do: As a Benefits Counselor in Benefit Counseling, you will work in a fast-paced environment answering highly complex incoming inquiries through telephone calls, in person communications and email from Texas state employees and retirees with questions regarding health, dental, and life insurance benefits, retirement eligibility, and retirement or benefits problem resolution issues. Benefits Counselors educate employees and retirees and promote other ERS services that support members. Work is performed under the supervision of the Benefits Counseling leadership team with considerable latitude for the use of initiative and independent judgment.
Efficiently answers questions, educates, and counsels ERS members regarding state employee benefits programs, including insurance, retirement, online tools, and any ERS related matters. Communicates tactfully and provides information in a clear and concise manner. Manages communication style to match customers with various levels of knowledge and experience. Uses sound decision-making and judgment skills and appropriately applies and interprets existing law, pending legislation, rules, policies and procedures. Promotes ERS related tools, services, and programs. Provides exceptional benefits counseling as defined by service delivery standards. Assists Benefits Counseling leadership with handling moderately complex member inquiries. Provides moderate training support to other Benefits Counseling team members. Performs other duties as assigned. Required Minimum Qualifications: Your application for employment must reflect how you meet each of the following minimum qualifications: Graduation from an accredited senior high school or equivalent, plus 60 semester hours of college credit. Each year of related work experience over the minimum requirement may be substituted for one year (30 semester hours) of college credit. Three (3) years customer focused experience identifying and resolving issues one on one with customers. Two (2) years of experience communicating complex laws and rules to a wide variety of customers. One (1) year of qualifying experience with Windows based computer software, including Microsoft Office and Internet browsers. Preferred Qualifications: Your application for employment should reflect how you meet the following preferred qualifications: Experience in human resources related field including health insurance, life insurance, disability insurance, retirement plans or other employee benefits. Professional development or college coursework from an accredited college in human resources, insurance, retirement plans or other employee benefits. PLEASE NOTE: All applications should contain complete job history entries, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information. Other Information: ERS operates in a hybrid work environment. Each week, some days are spent working at the ERS office and the rest working from home free of background noise and distractions. This position may require access to privileged, confidential, or sensitive data. ERS will conduct either a TXDPS or FBI criminal history check on all new hires. For more information about this policy inquires can be made to View email address on jobs.institutedata.com.
Military Occupational Specialty Codes: There is no Military Occupational Specialty (MOS) code for this job classification. Please contact Human Resources at View email address on jobs.institutedata.com with questions or for additional information.
Additional Military Crosswalk information specific to this posting can be accessed at the State Auditor's office link below. Compare the Class Number in the ERS job posting to the Class Code on the State Auditor's Office listing of job descriptions. The Military Crosswalk appears under Occupational Category for each job description.
How to Apply: Ready to join the dedicated, customer-focused team at ERS? Submit the following to the ERS Human Resources Office by 5 P.M. on the closing date: A State of Texas Application for Employment submitted online through CAPPS Recruit. Use the link below to create a CAPPS Recruit account and build your profile on the "My JobPage" tab in the upper left corner of the screen. Once your profile is complete, click on the "Job Search" tab in the upper left corner of the screen to view available career opportunities and submit your application. Note: Resumes will be accepted only as supplements to a State of Texas Application for Employment.
Applications submitted through Work in Texas: If you apply for an ERS position via Work in Texas you will also need to complete a supplemental questions form. For more details, refer to the instructions in the email you receive from CAPPS Recruit.
Please contact a Human Resources representative if you need assistance or require accommodation during the application process.
Email: View email address on jobs.institutedata.com Web:
Relay Texas TDD: View phone number on jobs.institutedata.com LinkedIn:
Benefits of working as a Benefits Counselor in Austin, TX:
? Company offers great benefits
? Advancement opportunities
? Attractive package
? Remote Work opportunity
