Job DescriptionAs a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You'll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You'll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you'll build relationships with people who trust you to keep their gear running flawlessly. We're looking for a teammate with stellar customer service chops and a willingness to learn. Because you'll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving. What you'll bring to the team Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any taskFantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest daysTop-notch communication skillsImpressive attention to detail and a love for tinkering 'til you figure it outEagerness to learn the ins and outs of servicing bicyclesFamiliarity with basic computers and ability to learn POS softwareA desire to continually learn proper service methods and new technologiesBe able to work weekendsAbility to manage and build relationships in a close working environment Be happy and willing to help About Trek Bicycle Store An independently owned bicycle retailer in business 32 years Our employees enjoy a work culture that promotes cycling and fun. Trek Bicycle Downers Grove benefits include available heath insurance and 401k if you meet the full time criteria. Employees can also take advantage of casual dress code, free parking, employee discounts, air conditioned stores, employee lockers and shower, use of related tools, clean environment, flexible scheduling. Early mornings off to ride your bike or sleep in.