About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Summary: The Bilingual Client Support Manager works with our partners to ensure we're delivering the best customer experience possible. The CSM will leverage "Big Data" to identify areas of improvement with their clients and collectively work together on improving the customer experience. Additional duties such as client audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and Clients. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of "finance made friendly".
\n Essential Job Duties & Responsibilities:Provide our customers with world-class customer service in Spanish and EnglishBe a supportive and collaborative partner our installers can rely onStrategically partner with installers on ways to improve the customer experienceAct as the primary point of contact for escalated client issues, ensuring timely resolutionsHelp resolve any questions or concerns our existing customers may haveCommunicating with installers regarding past, present and future projectsEffectively managing a pipeline of projects to completionDocument client interactions and resolutions in the CRM system to maintain accurate records and track trendsConducting monthly partner due diligence checksAbility to analyze data and spot trendsConduct collaborative investigations into possible fraudulent or suspicious activitiesProvide timely and effective support to clients via email, phone, and chatMaintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships Required Skills, Knowledge & Abilities:Ability to multitaskWork independently and collaborativelyEffectively interact with high profile partnersSuperior organizational skillsExceptional verbal and written skillsExcellent problem-solving abilitiesAbility to work well under pressure and manage multiple priorities effectively.Flexibility to adapt to changing priorities and business needs.Time managementSolar knowledge preferredBilingual in Spanish required
\nCompensation: $22.00/ HR Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!