Billing and Collections Supervisor with a PE-backed industry leading company. Summary The Billing and Collections Supervisor will report to the Corporate Controller and will be responsible for the end-to-end order to cash process of the Company, including reviewing and approving sales orders, invoices, monitoring and reporting on cash collections, and supervising a team of three billing and collections professionals. Responsibilities Gain a fully comprehensive understanding of the Company's product and billing types, including recurring (e.g. subscription) and non-recurring (e.g. construction) billing, in order to monitor and verify that all billings issued by the Company to customers are complete and accurate. Demonstrate technical proficiency with NetSuite billing and participate in on-going initiatives to improve the billing and collections function, including working with outside 3rd parties. Develop, monitor, and report on key performance indicators for the billing and collections function. Gain a fully comprehensive understanding of the Company's revenue recognition policies as it relates to the automated revenue recognition system driven by the billing system, and monitor inputs to the system through perfection of sales orders and invoices. Direct, monitor, supervise, train, and motivate the activities of a team of line-level billing and collections specialists, with the goal of optimal order to cash processing, including collections and customer relationship management. Communicate effectively with several different departments within the organization to solve issues relating to the order to cash process, including the customer experience and sales operations teams. Monitor the reconcile the accounts receivable aging and participate in development of reserves for uncollectible accounts. Participating in calls with internal personnel and customers to solve major collection issues associated with various customer dispute types, including, but not limited to, billing errors, service issues, reconciliation of customer billing records with the Company's, sales and use and other taxes and fees. Requirements Bachelor's degree in accounting, business, finance or related field a plus. Experience in a B2B environment making collections calls and working with customers to resolve outstanding A/R. Experience with a large customer base and high transaction volume. Ability to translate and analyze data into reports. Superior written and oral communication skills including the ability to work cooperatively with team members and clients. Proactive approach to problem solving and interpersonal skills that encourage teamwork. Advanced Microsoft Excel skills (data analysis, VLookup, Pivot tables, etc.). Process oriented and analytical thinker, especially relating to sales and accounts receivable. NetSuite experience a plus. Working knowledge of Zone Billing app/platform a plus. Strong supervisory skills. #IND
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