We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions, combined with cutting-edge financial technology and the most welcoming and friendly service, you'll be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives by providing education and advice tailored to suit their financial needs.
As a Branch Manager in Branch Banking, you will ensure the branch will meet and exceed customer expectations and will create a customer-obsessed culture in the branch. You will direct all aspects of branch operations, grow the deposits and investments of the branch, and coach bankers and associate bankers. You will also be responsible for creating an environment that influences the use of technology to meet the customers' needs of today and the future through collaboration with our partners in Chase Wealth Management, Business Banking, and Home Lending to provide a seamless experience for our customers.
Job Responsibilities Acts as the standard bearer of Chase and creates a world-class customer experience.
Educates clients on how to use our digital platforms to bank and invest when, where, and how they want.
Builds partnerships with local businesses to build the brand in the local market area through strong community involvement.
Creates an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture.
Actively identifies, coaches, develops, motivates, and supports employees so that they can provide superior service to every customer.
Promotes a strong control environment to evaluate, manage, and conduct new and existing business by adhering to risk/control expectations, procedures, and processes.
Leverages and understands the generated Branch Scorecard to identify strategies to successfully grow deposits & investments for the branch.
Required Qualifications, Capabilities, and Skills Ability to set the tone of the branch to provide an exceptional customer experience and a dynamic, engaging culture.
Outstanding leadership experience with a proven, successful record of coaching and empowering employees to improved results.
Ability to organize and manage competing priorities effectively across branch locations while developing plans for growth.
Experience creating and maintaining a strong risk and control environment with demonstrated commitment to operational integrity and policies.
Ability to work branch hours including weekends and evenings.
High school degree, GED, or foreign equivalent.
Preferred Qualifications, Capabilities, and Skills College degree or military equivalent.
2+ years of management, Retail Banking experience or equivalent Chase leadership experience.
Strong desire and ability to influence, educate, and connect team, partners and customers to technology.
Ability to adapt quickly to a changing environment and be a strong decision maker.
Training Requirement or Travel Requirement Successful completion of the Branch Manager training program is a pre-requisite to be considered active in Branch Manager role.
Ability to travel as required for in-person training and meetings; travel may include out of state.
Dodd Frank and Safe Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
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