The Broker Account Manager will be responsible for providing partner support and enabling growth through service and operational maintenance across assigned external distribution partners. The individual will support Healthfirst Medicare's overall value proposition and strive to distinguish Healthfirst competitive advantage by supporting improved partner collaboration, enhanced operational performance, and maintaining focus on removing barriers to compliant growth and member retention.
Duties & Responsibilities:
Maintains a customer-centric approach to service that anticipates broker's needs.
Build strong downline partner relationships that enable growth and improve satisfaction with Healthfirst.
Ensures routine partner needs are met and potential problems are averted.
Acts as day-to-day contact for downline brokers, overseeing and coordinating ongoing meetings and serving as point of contact for all service and operational issues.
Responsible for engaging internal matrix partners on escalated service issues including but not limited to Commissions, Contracting, Enrollment, Compliance, and Legal.
Identifies, recommends, and implements best practices to facilitate solutions and methods, which will optimize operational processes, services, and reporting.
Executes the established vision for Sales Operations, keeping the Broker Strategy Lead aligned to the external distribution partner and Manager Medicare Broker Sales informed of status and opportunities.
Supports the improvement of the quality and efficiency of Healthfirst Medicare by delivering high quality account management and sales operations every day.
Brings intellectual curiosity, best practices, and creates awareness of where a different approach/solution from traditional channel management is required.
Remains compliant with all company and governmental policies, procedures, and regulations.
Values all aspects of diversity.
Scopes and addresses potential pitfalls to efficiently and effectively respond to requests.
Additional duties as necessary.
Minimum Qualifications:
High school diploma or GED from an accredited institution.
Must have a valid and unexpired NY Health & Accident License.
Valid drivers license and car insurance.
Demonstrated ability to sell new business and maintain positive relationships.
Knowledge of account management and broker service.
Flexible, and able to manage through change.
Resourceful and self-directed.
Ability to problem solve, identify and remove roadblocks, triage and prioritize issues.
Ability to effectively collaborate across the organization.
Demonstrated communications (written and verbal) and interpersonal skills.
Operational understanding and competence of account management, sales operations, and compliance.
Understanding of Medicare services and requirements.
Process-oriented with strong organization and planning skills.
Ability to deal with ambiguity and proactively seek opportunities for improvement.
Remain organized among multiple responsibilities and tasks.
Familiarity with products, services, competitive offerings, market needs, and industry trends.
Proficient in Microsoft Office suite, particularly Excel with the ability to create pivot tables, work with formulas, etc.
Preferred Qualifications:
Master's degree from an accredited institution.
Industry work experience in Medicare requirements, products, services, competitive offerings, market needs, and industry trends.
Knowledgeable of Department of Health (DOH) and Center for Medicare & Medicaid Services (CMS) regulations.
Ability to problem solve, identify and remove roadblocks, triage and prioritize issues.
Ability to effectively collaborate across the organization.
Demonstrated communications (written, listening, and verbal) and interpersonal skills.
Operational understanding and competence of account management, sales operations, and compliance.
Process-oriented with strong organization and planning skills.
Ability to deal with ambiguity and proactively seek opportunities for improvement.
Demonstrated ability to sell new business and maintain positive relationships.
Strong degree of self-motivation.
Goal oriented.
High activity levels.
Compliance & Regulatory Responsibilities:
Noted above.
License/Certification:
Must have a valid and unexpired NY Health & Accident License.
Must have a valid drivers license and car insurance.
Hiring Range:
Greater New York City Area (NY, NJ, CT residents): $81,100 - $117,470.
All Other Locations (within approved locations): $71,600 - $106,505.
As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.
In addition to your salary, Healthfirst offers employees a full range of benefits such as medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.
*The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
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