Building Automation Service Specialist – Senior/Lead Level – Pittsburgh, Pa

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!We know that the only way a business thrives is if our people are thriving.That'swhy we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways.Who knows where our shared journey will take you?
Our Smart Buildings help to create efficient, safe, adaptable, andresponsible environments. Our aimisn't just about improvingbuildings;it'sabout creating perfect places that improve people's lives.?

OurSenior or Lead Service Specialists performsassigned tasks on automation systems. Tasks include service agreement maintenance, projects, and on-call (time and material) service. Responds to emergency service calls as directed during regularly scheduled hours and after hours as needed. Why is this so important?OurLead ServiceSpecialists are the face of Siemens,and yourexpertiseand regular interaction with the customer will help them save energy and money, as well as create a more sustainable future for our environment.
Curious to see what a ServiceSpecialist does on a day-to-day basis? CLICK HERE:SPECIALIST VIDEO

As a Senior or LeadService Specialist,you will:?
Execute digitalization and standard service operations strategies
Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
Follow safety requirements as outlined by Siemens and customers
Successfully complete assigned training as outlined in the training path
Follow mandatory policies, procedures, and standards
Develop relationships at all levels within the customer's organization and exhibit strong customer service skills
Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
May coordinate with contractors on job sites and maintains tools and test equipment
Respond to service calls (emergency and on-site) as assigned. Perform repairs as directed on all automation system types and complete service ticket documentation per the policy
Follow and maintain preventive maintenance schedules and maintain complete and accurate documentation of services performed and generate reports within Siemens tools
Provide instructions to customer personnel regarding proper system operations and assist with training
Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement
Perform system checkout and startup on projects, participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs
Lead and mentor other Service Technicians and identify quote deficiency repairs 
Develop strong working relationships with internal and external customers, identify needs, and resolve issues, and use Siemens technology and devices 
Work overtime when needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments)
Work rotational On-Call and/or Minimal Overnight Travel
Have the ability to work remotely, manage time effectively and meet established deadlines and to work in a team environment providing dedicated support to our customers

You will make an impact with these qualifications:
Basic Qualifications:?
Electro-mechanical experience (either in a previous role or through education) and user PC/software skill 
Lead level 5+ years of experience performing preventive maintenance and diagnostics of automation systems
Senior level 3+ years of experience performing preventive maintenance and diagnostics of automation systems
Demonstrated on-the-job experience with:
Open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking 
Engineering concepts, programming, job start-up and checkout, and troubleshooting 

Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
Must be able to use hand tools, laptop, email, smartphone, and tablet as well as carrying and moving equipment and tools weighing up to 75 pounds unassisted
Experience with Microsoft Office (Word, Excel, and Outlook) 
Must be able and willing to work overtime as needed
Must be 18 years of age and possess a valid driver's license with limited violations 
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:
High school diploma or state-recognized GED 
Specialized skill training/certification 
Experience installing and servicing electronic control or HVAC equipment; 1+ years 
Demonstrated use of building automation systems, PLCs, HVAC, electrical concepts, and building operations 
Engineering and programming (PLC or BMS) background 

You'll benefitfrom:?
Ourvariety of health and wellnessbenefits toour employees. Detailsregardingour benefits can be found here:https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $78,880 - $109,680. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.?

Ready to create your own journey?Join ustoday and help create a better #TomorrowWithUs!
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology withpurposeadding real value for customers.?
Our Commitment to Diversity, Equity, and Inclusion:?
We value your unique identity and perspective. We are fully committed toproviding equitableopportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.? Learn more about our commitment to DEIhere.
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.?

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