Typical Day in Role Collect and accept requests from various external auditors via email or through "Confirmation.com" and record these requests into an access type database for tracking purposes.Responsible for forwarding requests with financial information to various business lines within GWO, following up on these requests, and responding to auditors, internal and external clients in a courteous and professional manner.Assist with the coordination of all internal and external audits within the reconciliation teams.Responsible for ensuring that all information requested is reviewed for accuracy, any discrepancies are followed up and/or escalated and finally returning requested information back to the requestor within prescribed timelines.Working on reports like daily stats, allocations, aging report, etc.Moderating start-of-day daily team huddles, on a rotational basis, to discuss the day's volumes, allocations, issues, if any.Follow up and provide frequent updates to the business lines, clients, and auditors upon request via email and/or online calls.Assemble metrics for management to keep track of incoming and outgoing audit confirmation requests.Understanding departmental and client needs while collaborating with our business partners to focus on building strong relationships and encourage positive experiences.Provide training, back up and assistance for all new team members.Understand how the client's risk appetite and risk culture should be considered in day-to-day activities and decisions.Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.Champions a customer focused culture to deepen client relationships and leverage broader client relationships, systems, and knowledge.Candidate Requirements/Must Have Skills: 2-4 years as Business AnalystStrong Customer Service skillsIntermediate experience with Microsoft ExcelNice-To-Have Skills: Prior Operations experiencePrior Financial Institution ExperienceSoft Skills: Strong written and verbal communicationsCollaborative skillsA team playerDegrees or certifications: Bachelor's degree in related field
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