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The NAM Business Process Engineer (BPE) is a key contributor providing process and quality support and direction to our teams directly supporting our customers within the Americas. The BPE reports to the Business Excellence Manager North America at Siemens Healthineers.
Areas of Focus Include:Consulting the NAM organization on Role requirements for staffNAM Process board decision maker and document approverIdentification and mitigation of Quality and/or Operational RisksKey contact for Process escalation and clarificationResponsible for key Quality metrics (eg: CAPA & GDP)ResponsibilitiesResponsible for the process and quality oversight of the NAM Customer Service organization. Specific areas of responsibility within NAM CS will be determined by the Business Excellence Manager.Primary liaison between complimentary service functions and the QT organization and will exhibit these capabilities:Possesses intimate familiarity with key process concepts (ie: GD39 & CS-QR82)Understands the supporting documentation process and tools including but not limited to SAP and Peak@SENSE.Familiar with CAPA guidelines and process Strong organizational underWorks in accordance with government regulations, FDA, and OSHA; works in accordance with the Siemens Healthineers Quality System, including all applicable training requirements and enforcement of all company safety guidelines.Required Knowledge/Skills, Education, and ExperienceCollege degree or equivalent high-level experience in Organizational Planning, Quality or another relevant field.Five or more years' experience with service delivery processesThe pay range for this position is $110,000-142,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is 10% of base pay. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.
Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
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When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
Successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulation.
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