**Job Title:** Call Center Assistant - Remote Work
**Company:** Salesforce
**Location:** Indianapolis, Indiana, US
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
Salesforce is seeking a motivated and reliable Call Center Assistant to join our dynamic team in a remote capacity. This is an exceptional entry-level opportunity for individuals aiming to kick-start their careers in customer support and service. As a Call Center Assistant, you will contribute to our mission of delivering outstanding customer experiences while embracing the values of inclusivity and leadership development that populate our company culture.
**Responsibilities:**
- **Customer Interaction:** Provide exceptional customer service by responding to inquiries via phone, email, or chat promptly and professionally.
- **Issue Resolution:** Assist customers in troubleshooting service issues by gathering relevant information, assessing the situation, and recommending appropriate solutions.
- **Documentation:** Maintain detailed records of customer interactions, inquiries, complaints, and actions taken for follow-up and quality assurance purposes.
- **Research:** Conduct thorough research to find answers to customer queries, including navigating Salesforce's resources, knowledge bases, and community forums.
- **Feedback Collection:** Gather customer feedback and relay findings to the relevant departments to contribute to service improvement initiatives.
- **Collaboration:** Work closely with team members and other departments to resolve customer issues and improve overall service efficiency.
- **Training Participation:** Engage in ongoing training sessions to enhance your communication skills and product knowledge to ensure the highest level of customer satisfaction.
- **Support Role:** Assist in various administrative tasks related to the call center operations, ensuring a smooth workflow and efficient service provision.
- **Foster an Inclusive Environment:** Cultivate an atmosphere of respect and encouragement among team members to promote inclusivity and mentorship.
**Requirements:**
- **Education:** High school diploma or equivalent; coursework in communication, customer service, or business is a plus.
- **Experience:** No professional experience is required; however, experience in customer service or a related field is a bonus but not mandatory.
- **Personality Traits:**
- **Motivated:** Demonstrate a strong desire to learn, grow, and contribute actively to team success.
- **Reliable:** Exhibit dependability in attendance, punctuality, and in the completion of tasks with a commitment to quality.
- **Soft Skills:**
- **Research Skills:** Ability to utilize various resources effectively to find information quickly and accurately.
- **People Management:** Experience or aptitude for managing customer interactions, understanding their needs, and maintaining a positive relationship.
**Benefits:**
- Competitive pay with opportunities for paid overtime.
- Paid Time Off (PTO) to support a healthy work-life balance.
- Free accommodation when required for training or team-building activities.
**Working Environment:**
Salesforce fosters an inclusive work environment that cultivates leaders who prioritize mentorship and professional growth. Join our dedicated team where we celebrate diversity, encourage innovation, and invest in our employees' development.
**Deadline to Apply:** October 5, 2024
**Equal Opportunity Statement:**
Salesforce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage all individuals to apply who meet the above qualifications.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.