Call Center Associate

Job Description:

Klarna is seeking a skilled Call Center Associate to join our team in Jacksonville, Florida. As a Call Center Associate, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service over the phone.

Responsibilities:- Answering incoming calls and assisting customers with inquiries, requests, and concerns.- Resolving customer issues with efficiency and professionalism.- Providing information about products, services, and promotions to customers.- Updating customer accounts and inputting information into the system.- Escalating complex issues to the appropriate department for resolution.- Following up with customers to ensure satisfaction and resolve any outstanding issues.- Adhering to company policies and procedures at all times.

Requirements:- 2 years of experience in a call center or customer service role.- Resourceful and energetic personality traits.- Strong project management and presentation skills.- Excellent communication and interpersonal abilities.- Ability to work well under pressure and in a fast-paced environment.- Proficiency in Microsoft Office and CRM software.- High school diploma or equivalent.

Benefits:- Gym membership- Travel and spending expenses- Paid overtime

Working Environment:At Klarna, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing the best customer service possible and fostering a positive work environment.

Deadline to Apply: June 20, 2024

Equal Opportunity Statement:Klarna is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.