**Job Title:** Call Center Associate - Remote Work
**Company:** Valero Energy
**Location:** Washington, D.C., US
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 2+ years
**Job Description:**
Valero Energy, a leader in the energy industry, is seeking a dedicated and motivated Call Center Associate to join our dynamic team on a part-time basis. As a Call Center Associate, you will play a crucial role in delivering exceptional customer service and support to our clients, while actively contributing to the innovative solutions that drive our business forward. This remote position offers you the opportunity to work independently while building strong relationships with colleagues, clients, and partners.
**Responsibilities:**
- **Customer Interaction:** Manage incoming calls and inquiries from customers, providing prompt and accurate responses to questions regarding products, services, and account information.
- **Issue Resolution:** Identify customer issues and complaints, effectively troubleshooting and resolving concerns in a timely and professional manner, ensuring a high level of customer satisfaction.
- **Documentation:** Maintain accurate and detailed records of customer interactions, issues, and solutions in the company database to assist with future customer inquiries and service improvements.
- **Collaboration:** Work collaboratively with various departments to resolve customer issues and improve service delivery by providing feedback and suggestions based on customer interactions.
- **Product Knowledge:** Stay well-informed about Valero Energy's products and services to provide accurate information and recommendations to customers.
- **Time Management:** Effectively manage your schedule to maximize productivity during work hours while meeting established performance metrics and goals.
- **Reporting:** Regularly report on customer feedback and trends to management to help improve operational processes and service offerings.
- **Continuous Improvement:** Contribute to innovative solutions and ideas that enhance customer experience and streamline call center operations.
- **Travel Coordination:** Assist in coordinating travel arrangements and logistics for customers and team members as needed, ensuring smooth travel experiences.
- **Support Team:** Provide support to colleagues by sharing knowledge and experiences, promoting a collaborative and inclusive working environment.
**Requirements:**
- **Experience:** Minimum of 2 years of experience in a call center or customer service environment.
- **Education:** High school diploma or equivalent; associate degree preferred.
- **Technical Skills:** Proficient in using call center software, CRM systems, and Microsoft Office Suite; ability to quickly learn new technologies and tools.
- **Personality Traits:** Independent, self-motivated, and driven to achieve goals while maintaining a positive and approachable demeanor.
- **Soft Skills:** Strong innovation mindset to solve problems and improve processes; exceptional time management skills with the ability to prioritize tasks effectively.
- **Communication Skills:** Excellent verbal and written communication skills, with a focus on delivering clear and concise information to diverse audiences.
**Benefits:**
- **Travel & Expenses:** Reimbursement for travel and spending expenses incurred while performing job functions.
- **Travel Opportunities:** Opportunities for business travel to collaborate with partners and engage with clients.
- **Company Transportation:** Access to company transportation for travel needs when necessary.
**Working Environment:**
At Valero Energy, we believe in cultivating a supportive and collaborative working environment where employees can build strong relationships with colleagues, clients, and partners. You will be encouraged to share your ideas and contribute to a positive workplace culture that values innovation and teamwork.
**Application Deadline:** October 6, 2024
**Equal Opportunity Statement:**
Valero Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, national origin, religion, sex, disability, age, political affiliation, or other non-merit factors in our hiring processes or employment practices. All qualified applicants are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
