Job Description:
Fifth Third Bancorp is seeking a motivated and hardworking Call Center Manager to join our team in San Antonio, Texas. As a part-time Associate Level role, the Call Center Manager will be responsible for overseeing the day-to-day operations of the call center, ensuring that all customer inquiries are handled efficiently and effectively.
Responsibilities:1. Manage and supervise a team of call center representatives, providing guidance, coaching, and training as needed.2. Monitor call center performance metrics, analyze data, and implement strategies to improve productivity and efficiency.3. Develop and implement call center policies and procedures to ensure high-quality customer service.4. Handle escalated customer calls and resolve complex issues in a timely manner.5. Collaborate with other departments to address customer needs and improve overall customer satisfaction.6. Conduct regular performance evaluations and provide feedback to team members.7. Stay current on industry trends and best practices in call center management.8. Ensure compliance with all company policies and regulations.
Requirements:1. 5 years of experience in call center management or a related field.2. Excellent communication and interpersonal skills.3. Strong leadership abilities and the ability to motivate and inspire a team.4. Proficiency in time management and analysis.5. Bachelor's degree in Business Administration or a related field preferred.
Benefits:- Visa sponsorship for qualified candidates- Travel opportunities for professional development- Relocation allowance for candidates moving to San Antonio
Working Environment:At Fifth Third Bancorp, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity, collaboration, and a commitment to excellence. Join us in creating a positive and dynamic work environment where your hard work and dedication will be recognized and rewarded.
Deadline to Apply:June 14, 2024
Equal Opportunity Statement:Fifth Third Bancorp is an equal opportunity employer and values diversity in our workforce. We are committed to creating a welcoming and inclusive environment for all employees, regardless of race, gender, age, religion, sexual orientation, or disability status. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
