Job Description:
Genuine Parts is seeking a highly experienced Call Center Manager to join our team. This is a part-time position that offers the flexibility to work from home. The ideal candidate will have a minimum of 8 years of experience in call center management and possess the necessary skills to excel in a fast-paced environment.
Responsibilities:- Manage a team of call center representatives to ensure outstanding customer service- Develop and implement strategies to improve call center operations and efficiency- Monitor call center performance metrics and provide regular reports to senior management- Conduct performance evaluations and provide feedback to team members- Handle escalated customer inquiries and complaints in a professional manner- Collaborate with other departments to address customer issues and improve overall customer satisfaction- Ensure compliance with company policies and procedures- Conduct regular training sessions to keep team members up-to-date on best practices and industry trends- Provide leadership and guidance to team members to help them reach their full potential
Requirements:- Bachelor's degree in Business Administration or related field- 8+ years of experience in call center management- Excellent communication and interpersonal skills- Ability to multitask and prioritize in a fast-paced environment- Strong decision-making and problem-solving skills- Proficiency in MS Office and call center software- Reliable and driven personality traits- Strong planning and organizational skills- Ability to work independently and as part of a team
Benefits:- Employee discounts on Genuine Parts products- Retirement plan options- Dental insurance coverage
Working Environment:At Genuine Parts, we strive to create an environment that sparks creativity and motivation in our employees. Our goal is to inspire greatness and provide a platform for growth and success.
Equal Opportunity Statement:Genuine Parts is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.
Deadline to apply: ********
If you meet the requirements for this position and are ready to take on the challenge of leading a dynamic call center team, we encourage you to apply today. Join Genuine Parts and be a part of a company that values its employees and provides opportunities for growth and development.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
