Call Center Officer - Remote Work

Job Description:

We are looking for a dedicated Call Center Officer to join our team at Macy's in Los Angeles, California. This position offers the opportunity to work remotely and is full-time with an Associate Level seniority. The ideal candidate will have at least 3 years of experience in a similar role and possess a strong passion for customer service and a strong work ethic.

Responsibilities:- Handle inbound and outbound calls from customers regarding inquiries, orders, and complaints- Provide excellent customer service by resolving issues in a timely and professional manner- Utilize effective communication and problem-solving skills to address customer needs- Maintain accurate records of customer interactions and transactions- Collaborate with team members to ensure customer satisfaction and retention- Participate in training sessions to stay up-to-date on product knowledge and company policies- Adhere to call center metrics and goals to meet performance targets

Requirements:- 3+ years of experience in a call center or customer service role- Strong passion for helping customers and a dedication to providing high-quality service- Excellent people management skills and the ability to work well in a team environment- Strategic planning abilities to prioritize tasks and meet deadlines- Strong communication skills, both verbal and written- Proficiency in Microsoft Office suite and experience with CRM software- Proven ability to multitask and handle high call volumes- Flexibility to work in a fast-paced and dynamic environment

Benefits:- Dental insurance- Relocation allowance- Joining Bonus

Working Environment:Join a team that leads the industry through cutting-edge ideas and solutions, where your hard work and dedication are valued and rewarded.

Deadline to Apply:June 20, 2024

Equal Opportunity Statement:Macy's is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.