Call Center Representative

Job Description Review unemployment claims against program eligibility requirements by comparing claims to state and federal guidelines regarding the program. Determines claimant's eligibility (non-monetary determination) in accordance with guidelines for benefits administration. Interview claimants in person, by telephone or by mail in order to make determinations of eligibility. Interviews and corresponds with employers in person, by telephone, or by mail to gain information and distinguish the facts relevant to making eligibility determination. Respond to routine telephone inquiries from claimants, employers, and the general public such as unemployment check mailing date, and how to file for unemployment benefits (procedural questions). Job Requirements Customer Service and/or high-volume call centre experience Ability to handle multiline phones Ability to multitask