**Job Title:** Call Center Representative
**Company:** Broadcom
**Location:** Washington, D.C., US
**Job Type:** Full-Time
**Seniority:** Entry Level
**Years of Experience:** 1
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**Job Description:**
Broadcom is seeking a motivated and detail-oriented Call Center Representative to join our dynamic team in Washington, D.C. As a vital part of our customer service operation, you will be responsible for providing exceptional support to our clients and customers. If you thrive in a fast-paced environment and have a passion for helping others, this position is perfect for you. You will be working in a collaborative atmosphere that encourages creativity and inspires greatness.
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**Key Responsibilities:**
1. **Customer Support:**
- Respond to incoming calls, emails, and chat inquiries from customers regarding products and services.
- Provide accurate information and effective solutions to customer inquiries while maintaining a high level of customer satisfaction.
- Handle customer complaints with empathy and professionalism, working to resolve issues in a timely manner.
2. **Documentation:**
- Maintain detailed records of customer interactions, transactions, and feedback in our Customer Relationship Management (CRM) system.
- Update customer accounts and follow up on unresolved issues as required.
3. **Collaboration:**
- Work closely with other team members and departments to ensure accurate information is provided to customers.
- Participate in team meetings and training sessions to enhance skills and knowledge related to products and customer service techniques.
4. **Performance Metrics:**
- Meet and exceed department goals, including call handling time, customer satisfaction ratings, and issue resolution rates.
- Report on common customer concerns and suggest enhancements to improve service quality.
5. **Continuous Improvement:**
- Keep up to date with product knowledge and industry trends to better assist customers and provide informative responses.
- Actively participate in team initiatives aimed at improving the overall customer experience and service delivery processes.
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**Requirements:**
- **Education:** High school diploma or equivalent required; further education or certification in customer service or a related field is a plus.
- **Experience:** A minimum of 1 year of experience in a call center or customer service environment is preferred.
- **Skills:**
- Strong **communication skills**—both verbal and written—to interact effectively with customers and colleagues.
- Ability to engage in **strategic planning** to enhance customer service processes.
- Proficient in utilizing basic computer applications and CRM software.
- **Personality Traits:**
- **Independent**: Capable of working autonomously while managing time effectively.
- **Driven**: Motivated to achieve personal and team goals; demonstrates a proactive approach to tasks.
- **Flexibility:** Must be willing to work various shifts, including evenings and weekends, as needed.
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**Benefits:**
- Company transportation options to enhance accessibility to the workplace.
- Disability insurance to provide peace of mind in unexpected situations.
- Vision insurance to support your eye health and well-being.
- A creative work environment that fosters personal growth and professional development.
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**Working Environment:**
At Broadcom, we believe in creating a workplace that sparks creativity and motivation. We encourage our Call Center Representatives to think outside the box and contribute ideas that can lead to innovative solutions and improved processes. Join us and be part of a culture that inspires greatness and teamwork.
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**Application Deadline:** October 4, 2024
**Equal Opportunity Statement:**
Broadcom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
