Call Center Representative Medical

Oregon Urology Institute has a full-time position available for a Call Center Representative.
This customer/patient service opportunity will allow you to assist in the health journey for our patients and make a difference. Work with a really fun team!
Oregon Urology Institute is one of the largest, most advanced urological centers in the Northwest. Oregon Urology Institute provides patients with some of the region's finest medical experts covering every major urological specialty using proven and leading-edge technologies such as robotic surgery, immunotherapy, and radiation therapy.
Essential Functions:
Answers/routes phone calls to appropriate department.
Schedules patient appointments by entering/verifying/changing patient demographics or insurance coverage.
Respond to messages and appointment requests via patient portal.
Make outbound calls to schedule new and existing patient appointments based on incoming referrals.
Other tasks as assigned.
Experience:
Minimum of 1-2 years of any customer service experience is preferred.
Minimum of 1-2 years of recent healthcare setting is preferred.
Previous inbound call center experience is a plus!
Knowledge:
Excellent computer and keyboarding experience required.
Scheduling, medical terminology, knowledge of medical procedures is preferred.
Skills:
Must have excellent communication skills, both verbal & written
Multi-tasking is required
Must be flexible and a quick learner in a fast-paced environment.
Education:
High school graduate
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
All candidates must pass a drug screen and background check in order to be considered for employment.
This is a Full-time position. We offer competitive wage range of $16.78 to $25.16 per hour, DOE. Oregon Urology Institute offers excellent employer paid life, health, dental and vision, voluntary benefits and a generous retirement.
Oregon Urology Institute is an equal opportunity employer that is committed to fair and impartial treatment of employees, job applicants, and contractors, and to maintaining a discrimination and harassment-free work environment where people treat one another with respect. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour