**Job Title: Call Center Representative - Work from Home**
**Company: Molina Healthcare**
**Location: Chicago, Illinois, US**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
**Job Summary:**
Molina Healthcare is seeking motivated and passionate individuals to join our team as Call Center Representatives. This is a part-time, remote position that provides an opportunity to make a real difference in the lives of our members. You will be responsible for assisting members with their healthcare needs, answering inquiries, and resolving issues in a timely and professional manner.
**Key Responsibilities:**
1. **Customer Service**
- Engage with members via phone, email, or chat, providing exceptional customer service.
- Handle incoming calls and inquiries efficiently, ensuring a pleasant interaction for all members.
- Actively listen to customer concerns and provide accurate information and solutions.
2. **Issue Resolution**
- Troubleshoot and resolve member inquiries related to healthcare services, benefits, and claims.
- Document members' concerns and follow up appropriately to ensure resolution and member satisfaction.
- Escalate complex issues to appropriate departments when necessary.
3. **Information Management**
- Maintain up-to-date knowledge of Molina Healthcare products, services, and policies to provide accurate information to members.
- Use internal computer systems to enter, track, and manage member information and interactions accurately.
4. **Collaboration and Team Engagement**
- Work collaboratively with team members to achieve collective goals and objectives.
- Participate in team meetings and training sessions as necessary to enhance skills and product knowledge.
- Share feedback on processes and suggest improvements based on member interactions and needs.
5. **Project Management**
- Assist in the implementation of projects and initiatives designed to enhance service delivery and operational efficiency.
- Be flexible in adapting to new tools, technologies, and changes in workflow as they arise.
6. **Creativity and Innovation**
- Contribute ideas that lead to improved member experiences and enhanced processes within the call center.
**Requirements:**
- **Education:** A high school diploma or equivalent is required; additional education in healthcare or related fields is a plus.
- **Experience:** No prior call center experience is required; however, any customer service experience will be advantageous.
- **Skills and Competencies:**
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and critical thinking skills.
- Proficient in using computer systems and software applications; experience with CRM systems is a plus.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- **Personality Traits:**
- Motivated and self-driven individual with a positive attitude.
- Passionate about healthcare and helping others.
- **Soft Skills:**
- Demonstrated project management capabilities, with the ability to coordinate and execute multiple initiatives.
- Creative mindset to seek out innovative solutions to member inquiries and challenges.
**Benefits:**
- Visa sponsorship for eligible candidates.
- Paid sick leave to ensure your health and well-being.
- Flexible remote work arrangement, allowing for an optimal work-life balance.
**Working Environment:**
At Molina Healthcare, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe that a diverse workforce enhances our ability to serve our members and communities better.
**Application Deadline:**
To be considered for this exciting opportunity, please apply by **October 22, 2024**.
**Equal Opportunity Statement:**
Molina Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, regardless of race, gender, age, sexual orientation, disability, religion, or any other characteristic.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
