The Cash & Trade Proc Assoc Analyst 2 is an entry level role responsible for assisting the function with any projects and initiatives related to cash management in coordination with the Transaction Services team. The overall objective is to facilitate multiple complex transaction types from end to end, including escalation as needed.
Responsibilities:Assist with operational processes and process improvements
Ensure transactions or processes are executed correctly and are compliant with internal policies and controls
Facilitate the investigation, documentation and corrective action implementation of transaction services issues
Aid with the transition, alignment, and stabilization efforts of critical operations functions
Cross-train for various internal roles within the department, and provide back-up coverage for those roles as needed
Assist as required for control, risk, daily activities, and transaction services projects
Perform all required tasks within established procedures and controls to minimize losses
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:0-2 years of relevant experience preferred
Demonstrated cash and trade operations experience & knowledge
Effective verbal and written communication skills
Education:Bachelor's/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
This position will support the lockbox Customer Service team
Partner with your peers in Delaware to ensure timely support of all client inquiries in accordance with established service level agreements
Working knowledge of the end to end lockbox process
Manage investigations related to inquiries from our client and/or operations teams
Direct communication with our client via email and phone calls
Manage cases through Citi's PACT application
Develop a relationship with our client at both the agency and headquarters level
Develop, maintain and analyze metrics related to inquiry types; utilize these metrics to report trends back to the operation team
Manage risk to the business through client authentication and protection of client data (PII)
Participate in waste reduction and or projects team, representing customer service and serving as the voice of the client
Support the operations customer service liaisons with the tracking and reporting of unprocessable items
Provide back up support for our Unity Bank Partners related to daily MNX delivery updates
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Job Family Group:
Operations - Transaction Services------------------------------------------------------
Job Family:
Cash Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Irving Texas United States------------------------------------------------------
Primary Location Full Time Salary Range:
$48,840.00 - $68,160.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
Dec 27, 2024------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi.
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