The Cash & Trade Proc Mgr. is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to manage a Cash and Trade Operations team, apply in-depth disciplinary knowledge to reach solutions and ensure deliverables are completed efficiently and accurately.
Responsibilities:
Motivate/encourage staff to perform against standards
Provide coaching and mentoring on the spot for their OC's/perms
Engage with staff for goals creation, mid-year performance discussions, year-end performance discussions, and any PIP or corrective action conversations.
Perform 1:1 meetings with your teams at min monthly
Perform 1:1 meetings with Temps for the first 60 days at min weekly
Responsible for the temp talent in the POD and ensuring they are trained in ITS and the POD model.
Escalate performance/interpersonal issues of temps to the agency manager
Provide monthly temp reporting to the agency manager for each temp assigned to you
Physically engage/check-in with staff members regularly; management by walking around, be visible/engaging with all team members
Take attendance
Review dress code of staff and address violations
Make Floor announcements to the staff as needed
Motivate/encourage staff to perform against standards
Physically engage/check-in with staff members regularly; management by walking around
Take attendance and report attendance issue to HR or Agency Managers
Ensure staffing resources are aligned most effectively both within and across your shift.
Keep up with escalations and respond to follow up questions from Prod Support and Sr. Managers in a timely manner.
Serve as the backup for the Operations Coordinators when they off the floor.
Utilize reporting to keep up with the progress of work on the production floor
On the fly strategy discussions with peers, manager, and OC's by visualizing and understanding what is happening on the production floor
Support business functions when low staffed
Monitor batching volumes
Perform daily cash responsibilities
Review of audit controls and documents, help prepare for audit reviews and monthly MCA. This requires the physical review of all audit related documents.
Review compliance misses with your team member. Have 1:1 session to review the concern and educate staff on proper protocols.
Review dress code of staff and address violations
Make Floor announcements to the staff as needed
Collaboration with on-site MNX team for pickups and delivery
Escorting non-access visitors
Evacuation support and management; fire drills and severe weather
Coverage of peers and OC's when they are on lunch/break
Qualifications:
A demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment
Minimum 2 years supervisory experience required, in lockbox operations environment preferred
BS/BA or equivalent work experience required
Must have strong attention to detail and solid time management and organization skills
Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environment
Schedule flexibility as management team works 24/7 and meeting times vary
Intermediate Microsoft Office required
Strong and effective written and verbal communication skills across diverse audience and levels
Ability to provide leadership in a fast-paced, changing environment
Ability to quickly grasp operational processes and understand training
Strong 'influence management' skills
Able to work weekends and holidays
Able to attend management meetings off-shift as needed
U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position
Must pass an extensive background check (renewed every 5 years)
High School diploma or GED required
Lean six sigma (green belt/black belt) preferred.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Schedule: Friday - Monday 3pm until 1:30am (1500-0130).
------------------------------------------------------
Job Family Group:
Operations - Transaction Services------------------------------------------------------
Job Family:
Cash Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Irving Texas United States------------------------------------------------------
Primary Location Full Time Salary Range:
$78,080.00 - $117,120.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
------------------------------------------------------
Anticipated Posting Close Date:
Sep 27, 2024------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi.
View the "EEO is the Law" poster. View theEEO is the Law Supplement .
View theEEO Policy Statement .
View thePay Transparency Posting
