Primary responsibility for all positions with Marion Ace Hardware is to Amaze Every Customer Every Time.
Retail cashiers are responsible for providing customers with fast and friendly service at the cash register area.
Other responsibilities may include managing shelves and inventory and maintaining the overall appearance and cleanliness of the store.
Benefits include:
Full/part-time schedules
Employee discount
PTO program
Opportunities for advancement from within
•Provide prompt and courteous customer service.
•Precisely and accurately handle money, checks, and other types of payment received for products sold including processing refunds and/or issuing in-store merchandise credit to customers for returned merchandise.
•Perform credit card transactions, manufacturer coupon redemption, personal check acceptance, and vendor check-in transactions in accordance with company standards and policies and practices.
•Verify the accuracy of the cash drawer at the beginning and end of each shift, and immediately notify your manager on duty of any inaccuracies
•Be knowledgeable and actively participate in all sales promotions and other campaigns.
•Practice suggestive selling and build customer relations.
•Be aware of sales goals and performance against those goals.
•Review and adhere to all city, county, state, and federal laws affecting store operations.
•Maintain a neat personal appearance and wear company uniform and nametag at all times.
•Address customer complaints in a positive manner.
Document complaints for follow-up by the Store Manager when necessary.
•Ensure that your work area is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensure that all equipment is in working condition.
•Face front and dust merchandise near the register area.
•Follow company policies and procedures for all transactions.
•Engages the customer to ensure that they are receiving all the benefits of being an ACE Rewards member and actively seeking participation from them.
•Review and adhere to store safety/emergency procedures - critical telephone numbers and incident reporting forms and protocol.
•Perform regular cleaning of counter surfaces, store equipment, restrooms, and other duties as assigned
•Participate in all store sales building, customer service, and team-building activities.
•Actively participate in in-store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.
)
•Live and exemplify Marion Ace Hardware's Core Values