Posting Date: 4/25/2024
Location: Rockville, MD
Cluster/Team: Professional Education / Continuing Education Team
Coach: Director, Continuing Education Operations
Salary Range (Non-Negotiable): $58,033 – $64,481
FLSA Exemption Status: Non-Exempt
DescriptionThis position ensures data integrity, document management and control, and consistent business rule application to all members' CE Registry records and CE Provider records in the related systems. Works with a team of Accounts Managers and assigned with a CE Provider Manager to a dedicated caseload of ASHA Approved CE Providers, the incumbent is responsible for enhancing operational workflow for improved service to members and CE Providers. The incumbent has direct responsibility for establishing and maintaining goodwill relationships with Providers and CE Registry users that result in recruitment, retention, and ongoing generation of non-dues revenue. They train CE Providers to use ASHA's CE course reporting processes and troubleshoot issues when they arise.
ResponsibilitiesAssure accurate and timely creation, processing and maintenance of CE Provider and participant records.Train and consult with Continuing Education Administrators so they understand the Continuing Education Board (CEB) standards and operating procedures related to participant learning records and to ensure the compliant to use of ASHA's reporting systems. Persuade CE Provider organizations to make changes and improvements to become compliant with the CEB standards when needed.Execute CE Registry functions related to participants earning ASHA CEUs and other related CE Registry services.Develop and disseminate CE Registry technical assistance information necessary to help customers understand and use CE Registry services and to participate in CE Providers' courses.Gather data, generate reports, identify trends, and resolve issues to improve collaboration and ensure data integrity between the CE unit, CE Providers and other parties as needed.Perform accounts receivable functions in accordance with expectations for PCI compliance related to CE Providers and CE Registry users.Participate on projects aimed to continuously improve efficiencies in workflow and service to customers.QualificationsKnowledge Typically Acquired ThroughObtaining a Bachelor's degree in Communication Disorders, Adult Education, Data or Business Management, Accounting, or a related field2-3 years of experience in data entry, account management, member services, continuing education, training or related fieldScope and Depth of Technical Skills/KnowledgeDemonstrated ability to:
Create training materials to train external personnel.Improve processes and execute testing.Manage a computer relational database system and/or AMS.Manage accounting entries within the computer relational database system and/or AMS.Develop and write specialized correspondence and technical procedures.Use Microsoft Office Suite products.Scope and Depth of Non-Technical Skills/KnowledgeDemonstrated ability to:
Work collaboratively on a team as well as the ability to lead project teams in work directives.Respond promptly and with accepted customer service techniques and utilizing correspondence.templates or creating a unique response to members', providers' and outside agencies' CE inquiries.Quickly and accurately handle multiple tasks and complicated detailed work in an organized fashion in the face of changing priorities and tight timelines.Identify and resolve variances and discrepancies employing conflict resolution techniques as required.Communicate about complex procedures and standards.Generate enthusiasm and establish and promote goodwill with customers and colleagues.
