**Job Title:** Chat Support Representative
**Company:** Lennar
**Location:** Washington, D.C., US
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
Lennar, one of the largest and most respected homebuilders in the country, is seeking a dedicated and passionate Chat Support Representative to join our growing team in Washington, D.C. This entry-level position offers an excellent opportunity for motivated individuals looking to kickstart their careers in customer service while being part of a supportive and dynamic work environment.
As a Chat Support Representative, you will serve as the first point of contact for our customers, assisting them with their inquiries through our online chat platform. Your primary responsibility will be to provide exceptional service, ensuring customer satisfaction while effectively communicating the superior value of Lennar's products and services.
**Key Responsibilities:**
- **Customer Interaction:** Respond promptly to incoming chat requests from customers, providing knowledgeable and friendly assistance while ensuring a positive customer experience.
- **Problem Solving:** Address customer inquiries, concerns, and complaints with accuracy and professionalism, seeking to resolve issues in a timely manner.
- **Information Gathering:** Collect relevant information from customers to assist in their inquiries and to facilitate effective problem resolution.
- **Documentation:** Maintain accurate records of customer interactions and transactions in the company CRM system, including comments, inquiries, and follow-up actions.
- **Collaboration:** Work closely with other departments, such as sales and technical support, to escalate and resolve complex issues or inquiries.
- **Continuous Improvement:** Contribute to ongoing process improvement initiatives by sharing customer feedback and suggesting improvements to enhance the customer experience.
- **Knowledge Maintenance:** Stay up-to-date with product information, services, and company policies to provide accurate assistance to customers.
- **Feedback Participation:** Engage in team meetings and training sessions, actively participating in discussions about best practices and sharing insights on customer interactions.
**Requirements:**
- **Education:** High school diploma or equivalent; any relevant coursework or training in customer service or communication is a plus.
- **Experience:** No prior experience is required; however, any experience in customer service or support roles is an added advantage.
- **Personality Traits:**
- Motivated: Possess a strong drive to improve skills and provide the best support to customers.
- Passionate: Demonstrate a sincere interest in helping others and a commitment to delivering exceptional service.
- **Soft Skills:**
- Strong planning capabilities to prioritize tasks efficiently and manage time effectively.
- Excellent communication skills, both written and verbal, with the ability to convey information clearly and concisely.
- Empathy and patience to understand customer needs and concerns while providing solutions.
**Benefits:**
- Visa sponsorship opportunities for eligible candidates.
- Free food available on-site to promote a healthy working environment.
- Paid overtime for hours worked beyond the scheduled part-time commitments.
- Opportunities for professional development and career growth within the company.
- A strong focus on employee well-being through health and wellness initiatives, including stress management programs and fitness challenges.
**Working Environment:**
At Lennar, we prioritize the health and well-being of our employees. We foster an inclusive, dynamic, and supportive workplace that encourages teamwork and collaboration. Employees are encouraged to take part in various health and wellness initiatives aimed at promoting overall well-being.
**Application Deadline:** Please submit your application by October 13, 2024.
**Equal Opportunity Statement:**
Lennar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
