Claim Specialist - Auto Injury (Asian) - Hybrid

Claim Specialist - Auto Injury (Asian) - Hybrid

US-AZ-Tempe

Job ID: 2024-39435
Type: Regular Full Time
# of Openings: 5
Category: Claims and Investigation
Tempe, AZ

Overview Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm.
It is at the core of how we operate and the reason for our success.
Come join a #1 team and do some good!
Khakis optional.
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Starting Salary is $66,071.85 - $79,230.63 annually ($32.79 - $39.32/hour).
Because work-life-balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!
Salary offered is dependent on skills and qualifications, with the high end of the range limited to applicants with significant relevant experience.

At State Farm, we offer more than just a paycheck.
Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family! Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
Stay Well! Focus on you and your family's health with our robust health and wellbeing programs.
State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan.
All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more.
You can also start a savings account or consider financing through our State Farm Federal Credit Union!
Take a Little "You" Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off.
With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.
Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team! Responsibilities Auto Injury is a customer-facing segment handling bodily injury and uninsured/underinsured claims along with property damage claims involving injuries.
The Injury segment is on the cutting edge with the use of analytics to support claim employees in developing enhanced skillsets to support and protect our policyholders.
Claims will be tiered within Injury based upon their claim characteristics, complexity, and severity.
This could range from non-attorney represented bodily injuries, up to attorney represented and/or litigation claims.

This is a Cantonese/Mandarin, Vietnamese, Korean Bilingual role, to qualify for this position you must take and pass a language proficiency exam. Helping people recover from the unexpected can be one of the most rewarding aspects of the Injury claims position.
We empower our claim handlers to take ownership of the customer experience, demonstrate learning agility, apply their knowledge, and lead through the eyes of our customers.
Responsibilities for this role include:
Reviewing and analyzing injury claims to determine coverage, liability, and damages Conducting thorough investigations by gathering relevant information, interviewing involved parties, and reviewing supporting documentation Evaluating medical records, police reports, and other related documents to assess the extent of injuries and liability Negotiating settlements with claimants, ensuring fair compensation is provided within policy limits Documenting all claim activities, maintaining accurate records, and preparing reports as required Collaborating with internal teams, including legal, medical, and risk assessment, to ensure proper claim handling Claims employees may occasionally deal with difficult and emotional investigations which include traumatic injury and loss of life Handling may include lawsuits and/or demands as well as working with Attorneys Where You'll Work: This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office (can add if relevant: at our city, state location).
During the job training period you may have a higher percentage of time spent in-office to support your learning experience.

Hours of operation are continually evaluated and may change based on business need.
Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.


Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm.
It is at the core of how we operate and the reason for our success.
Come join a #1 team and do some good!

Qualifications Competitive candidates demonstrate the following:
This is a Cantonese/Mandarin, Vietnamese, Korean Bilingual role, to qualify for this position you must take and pass a language proficiency exam. Prior claim handling experience Strong written and verbal communication skills Strong critical thinking and decision-making skills Ability to multi-task across technical platforms Strong organizational and time management skills Effective negotiation skills Ability to work collaboratively in a team environment while also being self-motivated and able to work independently Identification of complexities that may require coordination with independent experts, vendors, or defense counsel Preferred:
Bachelor's Degree Claim handling experience including: Bodily injury and property damage liability claims, as well as uninsured or underinsured motorist coverage claims Verification of coverage, legal liability, and extent of damage to persons and property by using knowledge of policies, procedures, laws, statutes, and insurance regulations Litigation experience Additional Details:
Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s).
State Farm recently implemented new pre-employment assessments.
Candidates that have previously taken an assessment may be asked to participate in additional testing SPONSORSHIP: Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g., H-1B visa) for this opportunity
Please see job description

PI253695460