Claim Specialist-Auto/Property-Hybrid
US-GA-Dunwoody
Job ID:
********
Type:
Regular Full Time
Category:
Claims and Investigation
Dunwoody, GA
Overview
Being good neighbors helping people, investing in our communities, and making the world a better place is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!
Build your career at one of the top companies for professional growth in the U.S.! Khakis optional
At State Farm we invest in our employees by providing a competitive Total Rewards package:
Starting Salary is $59,059 - $79,230 annually, ($29.31 - $39.32/ hour). Because work-life-balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week! Salary offered is dependent on skills and qualifications, with the high end of the range limited to applicants with significant relevant experience.
You are also eligible for:
An annual bonus based on individual and enterprise performance
Annual merit increases
401(k) contribution
Paid Time Off (PTO), plus: 5 days of Life Leave to take care of yourself and your family, Paid Volunteer Time, and an Annual Celebration Day to celebrate whats important to you!
Industry leading Tuition Assistance Programs
Wellnessand mental health programs
Discounts from hundreds of retailers through our Perks at Work program
And more!
Responsibilities
Our Claims Specialists are committed to helping our customers through the claims process while providing Remarkable® service. This includes:
Investigating, evaluating, negotiating, and settling claims
Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
Contacting customers by telephone, written correspondence and/or various electronic media
Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
Supporting our customers through personalized, caring, and simple interactions
This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience.
Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.
Several of our Claims teams are hiring, and you may be considered for multiple opportunities where your skills and qualifications align.
Some of the areas we hire Claim Specialists for could include any of the following:
Personal Injury/Medical Payments (PIP/MPC): Handles first-party medical coverage for customers injured in an automobile accident
Auto Property Complex: Handles high-volume, mid-to-high complexity property damage claims, not involving personal injury
Auto Total Loss: Settles auto claims where a vehicle is deemed a total loss
Auto Weather Catastrophe: Handles weather-related auto claims
Property Team: Handles low-severity Home and Renters claims in a team environment. Claims are primarily theft-related as well as minor weather and other types of property losses
Boat, Commercial, Farm/Ranch Unit (BCFR): Handles commercial and boat claims
Hail Reconciliation Unit (HRU): Handles claims specific to hail damage
Home Commercial Claims Services (HCCS) Stewardship: Handles property claims that are non-weather related
Weather Catastrophe Claim Services (WCCS) Stewardship: Handles weather-related property claims
Qualifications
Preferred:
Bachelor's degree in a related field is preferred or equivalent work experience
Experience as a Claim Specialist in the insurance industry, specifically in auto and/or property claims, including the following:
Proficiency in using CCC, Xactimate, XactContents, and other estimating/evaluation software tools
Strong knowledge of auto and/or property insurance policies, coverage and claim handling practices
Familiarity with state or local regulations and compliance requirements
Proven ability to assess damages, estimate repair costs, and negotiate settlements
Competitive candidates also demonstrate the following:
Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
Proven effective empathy and de-escalation skills to handle difficult/emotional conversations with a customer-minded focus
Detail-oriented with strong organizational and analytical skills
Strong critical thinking and decision-making skills
Ability to multi-task across technical platforms
Accountability
Resourcefulness
Additional Details:
Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s).
State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.
Visit State Farm Careers for more information on our benefits, locations, and the hiring process.
PMCL
IN22
PIb946cb0986bd-********
