Claims Representative

Job Description Responds to routine telephone inquiries from claimants, employers, and general public such as unemployment check mailing date, how to file for unemployment benefits (procedural questions). Reviews unemployment claims against program eligibility requirements by comparing claims to state and federal guidelines regarding the program. Determines claimant's eligibility (non-monetary determination) in accordance with guidelines for benefit administration. Interviews claimants in person, by telephone or by mail in order to make determinations of eligibility. Interviews and corresponds with employers in person, by telephone, or by mail to gain information and distinguish the facts relevant to making eligibility determination. Explains determinations to claimants and employees citing state and federal regulations along with important facts in the case. Explains appeals process to claimants and employers so they may be aware of their rights; take appeals and refer to Appeals Section; attends appeal and testify as a witness. Takes and processes claims in peak periods.