Description GENERAL SUMMARY
Provides advanced clerical support within department; processes filing, court hearings and collection of criminal citations and civil cases.
ESSENTIAL DUTIES & RESPONSIBILITIES
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.
Employees may be requested to perform job-related tasks other than those specifically presented in this description.
Provides clerical support, which includes answering and transferring calls, performing data entry, preparing correspondence, maintaining records, sorting and distributing mail, and receiving, entering and scanning documents.
Provides customer service.
Oversees the updating and maintenance of the office electronic file system.
Performs other related duties of a similar nature and level as assigned.
Employees are required to comply with safety regulations, procedures, protocol and wear personal protective gear if required.
MINIMUM QUALIFICATIONS Education and Experience
High School diploma or equivalent.
Clerical experience is preferred.
KNOWLEDGE, SKILLS, and ABILITIES Ability to operate office equipment and related software Ability to answer and distribute calls Strong organizational skills and attention to detail Ability to provide excellent customer service Data entry and secretarial skills Work independently Handle common inquiries or complaints Exercise good judgment and focus on detail as required by the job Follow oral and written instructions and procedures Establish and maintain constructive and cooperative interpersonal relationships with staff, peers, supervisors, or managers in the work unit and other departments, as well as with staff of outside entities and other individuals, as applicable to the essential duties and responsibilities WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position typically requires talking, hearing, seeing, grasping, standing, walking, repetitive motions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary Work: Performing the essential functions typically requires exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently.
The work involves sitting most of the time.
Johnson County is an Equal Opportunity Employer.