We're looking for a Client Account Manager to join the App Dev segment of our Mid-Market Sales team in San Francisco. Our Mid-Market App Dev team partners with Mobile App Developers globally, consulting clients on how to successfully grow their businesses leveraging the best of Reddit’s platform capabilities. This team also partners with our XFN product and tech teams to represent their clients’ interests, influencing the future of Reddit ads.
In this role, the Client Account Manager will be responsible for onboarding and nurturing client partnerships, while also leading campaign strategy, execution, and optimizations, reporting and upsells to help advertisers achieve their marketing objectives on Reddit, all in collaboration with their Client Partner.
Please note that this role is required to work in person from our San Francisco office 1-2 days per week.
Core Responsibilities:
Client Partnership Growth
Collaborate with Client Partners to meet or exceed your clients’ marketing goals
Proactively manage and deepen relationships with new and existing advertising partners, day-to-day agency to drive year-over-year revenue growth
Be a trusted partner by clients on their full funnel objectives, especially with mobile app marketing crafting thoughtful and creative media plans
Ownership of brand and media agency education, office hours and performance check in’s, effectively communicating Reddit’s value proposition, solutions and best practices for advertising on the platform
End to End Campaign Ownership
Lead end to end campaign launch execution, supporting clients with setup and delivering insightful optimization recommendations to agency and client partners
Act as the primary point of contact for internal account operations, including revenue delivery, troubleshooting issues, and escalations when necessary
Collaborate with Ad Ops, Product to ensure effective campaign delivery and resolve any technical hurdles
Insights, Reporting & Upselling
Dive deep into campaign performance data, audience and competitor insights, seasonality, and market and performance trends to develop KPI-driven campaign recommendations
Strategically identify and pitch upsell opportunities to clients to contribute to account growth
Leadership & Cross Functional Collaboration
Mentor and train other team members
Proactively seek and represent client needs and asks to cross-functional stakeholders
Shape Reddit’s native ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders
Proactively identify areas of improvement and drive the execution of solutions
Required Qualifications:
4-7 years of experience in advertising sales and account management
Deep industry expertise in mobile apps, mobile User Acquisition funnels, and MMPs
Strong understanding of customer marketing funnel and traditional marketing ecosystem
Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors.
Proficient at upselling with a proven track record of growing client spend
Understanding of Digital measurement, tracking fundamentals and mobile measurement partners
Tenacious and entrepreneurial approach to working through product, process, and client challenges
Experience cultivating strong relationships with external partners
Exceptional communication and interpersonal skills
Ability to work in a fast-paced and unstructured work environment
High attention to detail
Proficiency in Excel preferred
BA / BS degree or equivalent work experience
Benefits:
Comprehensive Healthcare Benefits
401k Matching
Workspace benefits for your home office
Personal & Professional development funds
Family Planning Support
Flexible Vacation (please use them!) & Reddit Global Wellness Days
4+ months paid Parental Leave
Paid Volunteer time off
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