Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian church.Its message is based on the Bible.Its ministry is motivated by the love of God.Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Position Summary
The Client Ambassador is responsible for monitoring the shelter facility, clients, and guests to provide a safe, orderly, respectful, and peaceful environment.
Essential Functions
The Client Ambassador is a customer-service oriented position at The Salvation Army Bell Shelter, a residential housing and services facility for single adults experiencing homelessness.The duties of the Client Ambassador include ensuring all clients understand and comply with facility rules, including explaining rules as necessary, and maintaining written records as required.The Client Ambassador will also monitor and assist with the cleanliness of the facility, including restrooms; answer incoming phone calls and direct them to the appropriate individuals in a timely and professional manner; greet and direct visitors to appropriate individuals; provide basic information about the facility and programs as necessary; prepare written reports for all incidents using logs and incident report forms; maintain a safe environment inside and outside of the facility; perform thorough rounds throughout each assigned shift; monitor client medication; observe activity around the facility on the reception office video monitors at all times, and investigate/report activity and incidents as necessary; monitor and supervise client social activities; perform all duties in a courteous, professional, and respectful manner.
Working Conditions
Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis.Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.Ability to operate computer, fax and telephone.
Ability to lift up to 25 lbs.
Minimum Qualifications High School Graduate with 1 year work experience.
If in recovery, must have a sobriety minimum of two (2) years.
Experience in mental health and/or addictions fields preferred.
Understand and support the mission of The Salvation Army.
Basic literacy skills.
CPR and First Aid certification a must by 14 days of start date.
TB-cleared prior to start date.
Skills, Knowledge & Abilities Ability to exercise sound judgment in carrying out assignments independently.
Good time management skills.
Good oral and written communication skills.
Strong sense of workplace ethics and understanding of confidentiality protocols.
Ability to answer telephone, greet visitors, and interact with clients and other staff members in a courteous, professional, respectful manner.
Ability to effectively use office equipment (fax and copies).
Must be able to work any shift and/or assigned schedule.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.35(c)