Client Associate I Location Springfield, MO : It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Client Associate supports two or more Financial Advisors and works to develop a partnership with their respective advisors to provide high quality customer service and achieve stated revenue and asset goals. Essential Duties and Responsibilities Pre-appointment preparation for Financial Advisors Post-appointment follow up/document processing for Financial Advisors. Review all paperwork for accuracy, completeness and compliance. Resolves paperwork and account issues with back office operations and clearing firm. Client service duties such as establishing new accounts, servicing existing accounts, and researching and resolving deficiencies in a timely manner. Answer incoming calls for Financial Advisors. Schedule appointments for Financial Advisors Preparing, editing and obtaining appropriate compliance approval on correspondence. Gather all materials as requested by the Financial Advisor for meetings and sales representations. Responsible for adhering to policies and procedures related to regulatory compliance requirements and firm requirements. Process check and security receipts. Process Annuity and 1035 exchange paperwork. Maintain and update CRM as needed. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Skills Solid knowledge of Retirement accounts and regulations. Knowledge of banking and investment products required. Ability to read and interpret documents such as procedure manuals, general business correspondence, and/or journals, or government regulations. Excellent time management skills with the ability to prioritize Excellent written and verbal communication skills Time Management Attention to detail Education and/or Experience HS Diploma/GED 2 years' experience in financial industry preferred Computer Skills Proficient in Microsoft Office Adobe Acrobat Certificates, Licenses, Registrations No License required however will be required to become licensed. Other Qualifications (including physical requirements) Ability to handle a high-stress environment. Must display professional conduct and appearance. Maintain client privacy and keep highly sensitive data confidential. Must have excellent PC knowledge-proficiency with MS Office programs such as Excel and Word. Other Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice. Skills Training: Communication, Time Management, Customer Service, Critical Thinking Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.
